Medication Adherence Specialist

Description

Company: Oak Street Health

Title: Medication Adherence Specialist I  

Role Description

The Medication Adherence Specialist I will act as a liaison between the patient, provider and pharmacist. This role must be carried out delicately by someone who has incredible customer service skills, and excellent phone etiquette. Exercising empathy with our patients is of utmost importance while speaking to them over the phone.  Our pharmacy technicians make outbound medication adherence calls to patients and pharmacies to ensure optimal medication adherence. 

The successful candidate helps us meet our goal of successfully providing the best care anywhere by providing quality and efficient service to patients.  Experience working in and small teams of Pharmacy Technicians assures that the needs of the patients and our teammates are always met.  

Core Responsibilities:

• Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail order pharmacy.

• Coordinates with care teams if they identify barriers preventing patients from receiving their refills.

• Works to ensure our patients have a seamless experience and first call resolution

• Other duties and projects as assigned/required

The Medication Adherence Specialist I has no direct reports and reports directly to the Supervisor, Medication Adherence.

What we're looking for

We're looking for motivated candidates with:

• Minimum 1 year retail pharmacy experience required

• Active Pharmacy Technician License in the state you reside required

• Certified Pharmacy Technician (CPhT) certification required

• High school diploma required

• Bilingual Spanish a plus but not required (medical Spanish is a plus)

• Strong working knowledge of MS Office and Google documents/spreadsheets. 

• US work authorization

• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health