Member Solutions Center Manager

Join Christian Financial Credit Union as a Full Time Member Solutions Center Manager in our exciting Sterling Heights, MI location! As the manager of our bustling virtual branch/contact center, you will play a vital role in leading a team of dedicated staff members, ensuring exceptional member service and finding innovative solutions to meet our members' financial needs. This onsite position offers a competitive salary that recognizes your skills and experience in the credit union industry. If you are an abundant thinker looking to be part of a fun, high-performance culture, we encourage you to apply today.

You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, Snack/Drink Room, and Employee Discounts. Come be a part of our dynamic team and make a difference in the financial lives of our members!

a little about us

Christian Financial Credit Union began more than 70 years ago as St. Jude Parish credit union in Detroit and has since grown to serve 60,000 members with more than $842 million in assets. Christian Financial offers high-quality, high-value products and services to promote convenience, trust and personal service for members. The credit union offers comprehensive financial services beyond typical retail consumer services through ownership of a mortgage company and a commercial loan company. In September 2019, the credit union built its new headquarters in Sterling Heights, Michigan to accommodate its rapid growth in serving residents of metro Detroit. Christian Financial is committed to our communities through volunteerism and community financial support. To further this mission, the credit union launched the Christian Financial Credit Union Outreach & Impact Foundation in 2022

Are you excited about this Member Solutions Center Manager job?

As the Full Time Member Solutions Center Manager at Christian Financial Credit Union in Sterling Heights, MI, you will have the exciting opportunity to lead and direct our Virtual branch office, overseeing both MSC Representatives and Hybrid Employees. Your responsibilities will involve ensuring that our team delivers top-notch service to members in various financial transactions and services. By conducting regular reviews of metrics, hosting staff meetings, and assessing key performance indicators, you will play a crucial role in maintaining high standards of performance and service quality.

Problem-solving within established guidelines and promoting a professional, safe work environment will be at the core of your day-to-day responsibilities. Join us in creating a positive impact on our members' financial well-being!

Are you a good fit for this Member Solutions Center Manager job?

To excel as a Full Time Member Solutions Center Manager at Christian Financial Credit Union in Sterling Heights, MI, you must possess a range of essential skills. Strong verbal and written communication abilities are crucial for effectively communicating with team members, external partners, and, most importantly, our valued members. Exceptional planning and organizational skills will aid you in coordinating team activities and ensuring efficient workflow within the virtual branch office. The ability to cultivate and nurture positive working relationships with staff, colleagues, and external entities is key to fostering a collaborative and productive work environment.

Given the sensitive nature of financial information, a high level of confidentiality is paramount in handling member data securely. Join us in utilizing your skills to drive excellence in member service and community impact within our credit union!

Knowledge and skills required for the position are:

• Excellent verbal and written communication skills
• planning and organizing skills Ability to establish and maintain effective working relationships with staff other employees and outside organizations
• High level of confidentiality required with members and employees

Our team needs you!

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

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