Onsite Customer Lending Representative

Description

Position at loanDepot

loanDepot is providing a unique opportunity for those interested in a challenging yet rewarding sales career with a proven industry leader. Our consumer direct sales model is comprised of over 500+ #TeamloanDepot members consisting of both Customer Lending Representatives and Licensed Lending Officers to support our valued customers across the U.S. NOW is your opportunity to be a part of something big! 

Our Customer Lending Representatives support our outbound dialer focused on quality transfers, critiquing their sales strategies, and understanding the overall mortgage lifecycle. Once specific KPI metrics have been met, you may be eligible to transition into our ACES - Loan Officer Training Program designed to equip you with being able to: 

1. Study, train and prepare to pass your SAFE and National Licensing Exam.
2. Learn Mortgage 101 with our Sales site leadership and corporate training groups.
3. Receive company provided leads as you are promoted into a Licensed Lending Officer position to begin your sales journey with loanDepot.

Who We're Looking For  

Our ideal candidate is customer focused, tech savvy, a self-starter and a master in building sales rapport. Their long term goal is to become a Loan Officer. No prior lending experience is required, but a proven sales record of meeting and exceeding sales goals is required. 

Responsibilities:

• Handle 200-300 calls per day on an outbound dialer as a Customer Lending Representative.
• Meet and exceed assigned CLR goals focused on quality transfers.
• Verify information submitted by the consumer through an online inquiry while identifying customer’s goals and objectives.

Requirements:

• Sales Experience: 1+ years of sales/upselling experience reaching and exceeding goals REQUIRED. Specifically, call center sales experience highly preferred.
• Location: Commutable to Scottsdale, AZ 5 days per week.
• Licensing Requirements: Ability to pass the NMLS exam; as well as meet mortgage requirements for obtaining state and national licenses (should you transfer to a Loan Officer position).
• Customer Focused: Ability to connect with clients via phone presentation and build and leverage strong client relationships.
• Reliability: Ability to show up to work every single day on time with a team player attitude and openness to be coached to excellence.
• Education: Bachelor’s Degree highly preferred.

Why work for #TeamloanDepot:

• Competitive compensation package including a base hourly rate and sales commissions.
• Comprehensive benefits package which includes a 401K match, medical/dental/vision options and much more. (loanDepotlivewell.com)
• Ongoing, paid mortgage sales training.
• Company provided leads as both a Customer Lending Rep and Licensed Lending Officer positions.

Base pay is one part of our total compensation package for our Onsite Customer Lending Representatives. The base hourly rate for this role is $20/hour; in addition to a monthly bonus incentive. If you were to transition to our ACES - Loan Officer Training Program—there would be a new compensation structure shared at that time. 

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.  

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status