Program Manager II, Amazon Customer Excellence System

DESCRIPTION

Amazon is searching for an experienced candidate to enhance our expanding global supply chain within the Global Mile team at Amazon. Since 1995, Amazon has been dedicated to being the "Earth's most customer-centric company." The Global Mile Imports team is committed to optimizing speed and cost, ensuring the efficient movement of freight from global manufacturing hubs across borders into Amazon’s international marketplaces for Fulfillment by Amazon (FBA) sellers and retail direct import vendors. By harnessing the capabilities of top-notch logistics providers and internal Amazon supply chain solutions, Global Mile enhances selection and reduces costs for our customers. In this Regional Amazon Customer Excellence System (ACES) role, the primary focus will be on identifying operational process gaps and driving improvements using Lean/Six Sigma methodologies. Collaborating with cross-functional teams, the goal is to develop scalable, sustainable solutions that eliminate waste and reduce variation. Establishing a culture of continuous improvement involves reducing complexity, increasing visibility, and enhancing performance measurements. Promptly identifying, triaging, and addressing issues, along with supporting deep dives into metric underperformance against targets, findings from operations process reviews, and requests from business and operations, using tools like SQL/Excel/QuickSight, etc. The role involves working through ambiguity and effective communication with a diverse set of stakeholders, including senior leaders. Additionally, it includes developing a cadence and framework to facilitate Just Do Its, Kaizen Events, and Continuous Improvement Projects. The role also entails coaching and driving standard work with 3P carriers and internal Amazon teams. Key job responsibilities
- Work autonomously in an ambiguous environment, understand business problems, automation limitations, scaling factors and boundary conditions
- Define value stream map for processes, conduct gap analysis between processes and systems and partner with cross functional teams to develop solution to address the gaps
- Partner with internal and external teams to execute to the timeline and milestones for the launch and ramp of programs and communicate well with a diverse set of stakeholders
- Provide metrics inputs to various reporting decks, drive standardization and communicate key performance indicators in support of network objectives
- Deep dive data leveraging SQL and Excel to identify issues and drive improvements that have quantifiable impact
- Drive adoption of standard work and support continuous improvements, best practice sharing, and standardization across all Global Logistics Services
- Support network level excellence in Six Sigma and Lean practices through designing and implementing systems, metrics, and programs that drive adoption and continuous improvement
- Drive standardization and documentation of core process elements to support network growth and scale
- Some travel will be required for this role. This travel is not expected to exceed 25%. A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: We are open to hiring candidates to work out of one of the following locations: Bellevue, WA, USA | Nashville, TN, USA | Tempe, AZ, USA

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field