What does a successful Clover Technical Support Representative do at Fiserv?
A Clover TSR serves as the central contact providing exceptional service and technical support experiences for Fiserv’s small business merchants using Clover® point of sale (POS) systems. Clover® is an all-in-one, tailored system to manage every aspect of a business from accepting payments to organizing a menu or inventory to managing their employees. You will help small businesses get up and running with their Clover systems, that includes training and troubleshooting their device over the phone.
What you will do
Leverage your knowledge and expertise to answer questions and resolve problems. No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer. We are looking for someone who will rely on their training and resources and is always up for a challenge.
Set up and train new users, assist with device preferences and configuration
Answer questions on transactions, funding, and business reporting
Walkthrough web portal navigation and remote access devices
Troubleshoot complex hardware, software, application, and network issues.
Spend time reviewing performance, listening to calls, in coaching, training, business updates, and team engagement activities.
What you will need to have
Dependable, self-motivated with excellent listening and master problem-solving skills; seeking growth and a career development opportunity
Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service (ex: retail, restaurant, hospitality)
Quiet and secure home working environment free from background noise and distractions
Understanding of basic financial transaction processing and payments
Understanding of computers, internet navigation, and web applications
Sufficient Internet speed: Ping less than 50 ms, Download >12.0 Mbps, Upload >2.0 Mbps
What would be great to have
Strong work tenure with previous roles lasting 2 years or more
Experience working in a fast paced, high volume, metric driven call center environment
12 months of troubleshooting experience in a technical support call center, i.e. hardware, software, web applications and APIs, and network management
Things to know:
Compensation: $17.50
Training Start Date: 11 Apr 2023
Training Schedule and Length: 9:00am-5:30pm M-F EST for approx. 6-7 weeks
Working Schedule: Several 1st shift schedules and one 3rd shift schedule. Days off vary.
Pre-employment background, credit, and drug test are required.
This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Washington D.C or Washington.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.