Retail Account Executive

at Vontier in Dover, Delaware, United States

Our Retail Account Executive owns the relationship with our enterprise customers. They are the link between our technical product teams and our customers. This position will ensure that we capture the full solution description and details for our customers. This position has a balance of account management and technical knowledge – it is important that you can link our development teams with the solution for our customer. You will travel to meet with clients as well as to client labs and initial installations of new solutions, typically 25 – 50% travel.

This is a critical role focused on our customers – you will be working within an agile environment, and provide a vital link between the customers, product, and development teams.

WHAT YOU WILL DO:

This position will be focused on acting as a link between our customers and looking after the technical end to end management of the account. You will hold responsibility for key accounts.

Responsibilities include:

+ Manage complex enterprise customer accounts with multiple solutions deployed ($5m+ ARR )

+ Interface with customer executives in marketing, IT, operations, technology, etc. on a daily/weekly basis to ensure program clarity.

+ Work with the customers’ staff to develop requirements documents, statement of work, specific feature definitions as required by our development team. Clarify client requests that are unclear to our development teams.

+ Operate as an overall single point of contact during discovery, development, and deployment phases – manage all dialogs with customer for product and engineering teams.

+ Run weekly governance on programs (prepare materials, synthesize inputs from customer, and internal product, engineering and delivery teams)

+ De-escalate issues by leveraging product knowledge and technical competence.

+ Bring experts as required to solve problems – with a focus on how we deliver solutions.

+ Prepare action plans for accelerating solutions and/or remedying issues.

+ Farm the account for additional opportunities and drive the definition and discovery phases on all opportunities.

+ Ensure account hygiene with call plans and technical product dialogs.

+ Ensure SFDC and solution sales process hygiene.

+ Understand account P&L and work to improve performance

+ 3+ years’ experience with solution selling to enterprise accounts

+ 3+ years’ experience with payment solutions preferred

+ 3+ years’ experience supporting customers’ large-scale technology solutions

+ Ideally you have experience leading large accounts B2B with technical products

+ 5+ years relevant experience in a similar or transferrable role

+ Experience communicating customer requirements to product and software engineer team

+ Commercial mindset, preferably with exposure to professional services environments

+ Outstanding communication, presentation, and leadership skills

+ Excellent organizational and time management skills

+ Technology nous with the ability to learn new concepts.

The base compensation range for this position is $128,800 to $160,700 per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women’s health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays per year.

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Invenco by GVR is a dynamic and innovative force in the world of technology-driven retail solutions. Born from the integration of various groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR , we have formed a network of excellence. We are a global team located in over 20 countries and are proud of our diversity.

Our culture

But it’s not just about technology; it’s about people. At Invenco by GVR , we are crafting a global tech culture defined by transparency and open communication. We embrace agility, collaboration, and inclusivity within our teams. We look forward, welcoming change as we steer towards the future. At Invenco by GVR , we don’t just adapt to change; we drive it, ensuring that our global team remains at the forefront of innovation.

Our people are working on new products and tech stacks that make people’s lives easier. We have a learning environment where we challenge the status quo and encourage a growth-mindset. There is a wide range of opportunities to develop your career across the globe. We understand that life is a balance, and we offer flexibility, a welcoming culture, plus the opportunity to give back to your community.

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WHO IS VONTIER

Vontier ( NYSE : VNT ) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at .

“Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.”