Retail Lead - Grand Wailea, A Waldorf Astoria Resort

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Retail Lead to join the Retail Team!  

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. 

• Classification: Full-Time
• Shift: Various – must have availability to work weekends, weekdays, and holidays.  

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What will I be doing?

A Retail Lead is responsible for creating a memorable, luxury experience for our guests while shopping in retail stores. Achieve revenue goals and other key performance indicators while supporting the retail team members and leadership in the overall retail operations. Specifically, you would be responsible for performing the following tasks to the highest standards:

• While working shifts in stores: Create a memorable, luxury experience for our guests while shopping in retail stores. Achieve personal sales goals and motivate, encourage, and mentor team members to do the same to achieve revenue goals and other KPIs/financial goals including:
  • Revenue
  • Average sale and other KPI focuses as determined by leadership
  • Labor control (unauthorized overtime, out on time)
• Maintain presentation standards in the stores by being personally active in executing, motivating, and mentoring team members to uphold:
  • Product presentation standards
  • Visual displays and merchandising
  • Checking in merchandise, organizing and pulling, and delivering stock from appropriate stockrooms
  • Ensuring all cleaning duties are assigned and completed
• Training of Team Members to include:
  • Training of Team Members on Waldorf Astoria luxury service standards, product knowledge, merchandising standards, selling techniques, POS system, and operational procedures
  • Steps of Service training and mentoring in the moment
• Act as Leader on Duty in the absence of a leader and/or for personal development
• Process Online store transactions and Guest Shipments:
  • Process orders received through e-mail daily
  • Pull merchandise ordered
  • Pack and ship merchandise
  • Correspond via telephone and email with guests
• Understand product needs and communicate with retail leadership through Buyer’s Report process
  • Collaborate with team members to understand individual store’s product needs and to complete effectively and timely 
  • Analyze selling reports to determine sales trends
• Collaborate with retail leadership on sales initiatives and contests to increase revenue, events, team member issues, and personal development. 
• Participate in inventory counts and data entry including sales statistic tracking and other data as assigned

What are we looking for?

EXPERIENCE

At least 1 year retail experience. 

LICENSES OR CERTIFICATES

Maui Liquor Card

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to handle multiple priorities at one time in a fast paced, high volume environment
• Strong skills in the following: Customer service and selling, organization, computer, telephone, fax, and copier
• Strong communication skills
• Visual merchandising skills
• Ability to train and mentor multiple retail associates
• Basic math skills 
• Ability and knowledge of computers including POS systems, basic knowledge of Microsoft Word, Excel, and email
• Ability to read and understand selling reports

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.  Hilton offers its eligible team members a comprehensive benefits package including: 

• Access to your pay when you need it through DailyPay 
• Medical Insurance Coverage –for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups 
• Recognition and rewards programs 

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. 

Pay Rate: The hourly rate is $21.97 per hour and is based on applicable and specialized experience and location.