Retail Media Operations Specialist

Job Description

How You’ll Make an Impact

Epsilon is seeking a Retail Media Operations Specialist, internally known as an Operational Excellence Manager. This Specialist will contribute to the creation, delivery, and training, enabling the team to maintain a seamless and efficient process from pre-sales campaign to final campaign launch, including activation and billing. This role will take initiative to evaluate areas of the business benefiting from process improvement, analyzation of new products all while utilizing your experience to train cross-functional teams.

• Work together win together: This role will report to the Director, Operational Excellence and work closely with Sales, Client Solutions Management, Delivery Ad Operations, Retail Business Owners, Accounting & Finance, Product, Onboarding, and Analytics, Yield & Business Intelligence. This is a hybrid role, with an expectation of 2 days/week in office.
• Innovate with purpose: This is a great opportunity as Epsilon Retail Media continues to expand in the market and streamline standard operating procedures across the organization.
  • Being a pioneer in the growth and development of Epsilon RMN, in becoming One Epsilon.
  • Merge and update processes, support and train teams on the most recent changes, including our International partners.
  • Connecting the dots where others might not see a connection, developing unique solutions to problems.

What You’ll Achieve

• Impact: You’ll consistently interface with senior leaders and work cross-functionally to resolve business problems.
• Career Growth: The opportunity to impact change within the team and the company focusing on our strategic goals. Owning the process and conducting solo and group trainings.

Who You Are

• What you’ll bring with you:
  • Experience and hands on knowledge in retail media, eCommerce and digital advertising.
  • 3+ years of experience in a client facing role.
  • In-depth understanding of the MS Office product suite.
  • High level of customer service and client engagement.
  • A proactive approach to problem solving with strong decision-making skills.
  • The excitement to play an important role in a growth focused global company through a team-oriented, positive approach.
  • Strong organization skills – proving the ability to prioritize and ensure deadlines are met.
  • 2+ years in operational excellence or operational processes, project management or product management.
  • Professional level written and verbal communication skills.
  • Ability to receive direction from multiple stakeholders at all levels of the organization.
• Why you might stand out from other talent:
  • Experience presenting and training large groups, at all career levels.
  • Excel Wizard!
  • Motivated to influence efficiency and change.
  • Experience with order to cash workflow.
  • Experience in processing of data; including opportunity sales cycles, integrity and input.

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture :
• Life at Epsilon :
• DE&I :
• CSR :

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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