Retail Operations Associate

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As the Support Associate you will help receive functions such as managing directs, transfers, deliveries, customer mail returns, merch returns to vendors, markdowns, and processing store directed online order requests. You will manage resources and operational processes to support sales and maximize overall profitability. This job is onsite at the specified location and will report to the Sales Support Manager.

What You'll Do

Complete daily store operations and support tasks under the direction of leads and managers 

Inbound and Outbound merchandise 

Inventory control  

Support online sales activity via accurate order fulfillment  

Support merchandise price changes  

Follow all safety procedures on the dock and in all other work areas 

What You Bring 

Prior retail experience

Excellent customer service skills

Perform basic math computations

Basic proficiency with MS Office Product Suite

This role may require carrying up to 35 pounds

A flexible work schedule 

Our Inclusive Benefits:

Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children 

Flexible Spending Account for eligible health care and dependent care expenses; commuter program 

Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks 

16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000 

Paid Time Off, including 6 paid holidays, 1 week of vacation in first year and then 2 weeks the following year, 7 sick days, and 2 personal days per full year of service 

Retirement Savings Plan (401K) with NMG matching and Life Insurance paid by NMG with additional voluntary coverage available

Financial Solutions, including Credit Union membership, pay advances via PayActiv, tuition reimbursement, and scholarship opportunities

NMG Associate's Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands

NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG's All Heart Program

Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including LinkedIn Learning, Leadership Essentials, and 9 Associate Community Networks (ACN) and their programming and resources

NMG Discount Marketplace featuring 1,000s of products and services with over $5,000 in savings

About Neiman Marcus Group 

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. 

As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic-self is encouraged.

We're committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We're committed to providing reasonable accommodations during our Talent Acquisition process. If you need assistance or would like to request an accommodation, please reach out to us at .

Additional Information

Posting Date: Mar 28, 2024

Overtime Status: Non-exempt