Retail Program Manager

Blue Flame is part of a national service leader and the premier heating and air conditioning company in the Seattle area. We are partnered with a “Big Box” retailer and we are looking for a Retail Program manager to join our team. You will be responsible for recruiting, training, coaching and developing a team of Sales Lead Generators (10+) to work within our partnered retail stores (10+) throughout the greater Seattle area. Our Lead Generators set appointments for our HVAC professional sales and service teams and play a huge role in our organization’s growth plan. The successful candidate will be a results driven, goal-oriented, seasoned marketing and sales professional with a self-motivating, positive, and energetic attitude.

We offer:

• $65 - 70k base pay with bonuses
• Company provided vehicle with gas card, cell phone and laptop
• Comprehensive benefits package including medical, dental, vision & life insurance
• $5 a week medical plan option with Health Saving Account and annual company contribution
• Employer paid Telehealth benefits with virtual doctor visits from day one 
• 401(k) plan with company match
• Paid PTO, holidays, and sick time
• Quality, comprehensive paid training programs
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.) 
• Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!

Recruit, train, and direct all personnel within the retail sales program to obtain daily/weekly specified lead goals.

• Manage hourly/daily sales support associate (SSA) performance, schedules and activities to achieve service center goals.
• Hold weekly SSA meetings to inform, educate, and motivate individual team members.
• Provide individual and team progress updates vs. goals.
• Provide training on technical issues affecting the retail program (seasonal changes, IAQ materials, HVAC equipment, etc.).
• Create competitive atmosphere between SSAs with internal contests for leads or challenges to a neighboring branch such as a “race” to a pre-determined goal, etc.
• Spend 60-65% of time in the field with SSAs and retail store management.
• Meet and / or exceed all ARS-Rescue Rooter established departmental business performance standards for lead generation, SSA staffing, and leads run.
• Develop and maintain positive, direct, working relationships with retail store personnel and retail store area management.
• Meet with retail store managers and/or home services team members to provide performance updates and notify of schedule or staffing changes.
• Schedule and implement planned store “events”, being sure to involve Store Management.

• A High School diploma, or GED equivalent. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
• The ability to work some evenings and weekends with minimal supervision
• Two years of demonstrated sales experience and management
• Service industry experience and/or HVAC knowledge a plus
• Strong interpersonal, organizational, communication and selling skills are required
• Excellent communications recruiting and interviewing skills
• Self-motivated and goal-orientated mindset

If you are interested in joining our team, please apply now!

All Candidates must be able to pass a background, drug screen, and MVR. ARS/Rescue Rooter is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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