Retail Sales Keyholder

Cuyana is Hiring! a full-time retail  Clienteling Lead (keyholder) to join our Fillmore Street store team.

Are you a self-motivated team player who enjoys delivering exceptional customer service to create a memorable retail experience? Then you may have the ideal skills to be part of our team!

Benefits: Medical, dental, vision, life, disability, vacation, sick, and holiday pay; commuter benefit, 401k, bonus, clothing incentive program, and generous employee discount.

RESPONSIBILITIES*

Sales & Client Generation

• Build strong personalized customer engagement through consistent follow through and relationship building
• Provide customized virtual and in-person styling services within Cuyana customer segmentations
• Maintain and build a book of client business through various outreach methods
• Provide a premier customer experience at all times
• Reach and exceed individual and store sales targets and KPIs 
• Expert on product and brand knowledge
• Proactive in outreach to customers regarding new product launches and brand information

Operations

• Complete all store transactions - purchases, returns, exchanges
• Process and receive stock transfers
• Organize, maintain, and clean the store and stockroom
• Merchandise the sales floor with direction from manager and product team
• Open and close store and follow all processes and procedures when Store Manager is not on duty
• Give back as part of the Cuyana Community (help teammates during peak season, support retail events, volunteer + community events)

*Responsibilities may change based on business needs

REQUIREMENTS

• 2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand exp a must; clienteling a plus
• Connection to Cuyana's Fewer, Better Ethos
• Team player who thrives in fast paced environments
• Professional attitude and customer service focused
• Dependable with all store responsibilities
• Flexible, adaptable, and willing to jump in and help
• Strong leadership, organization, written and verbal communication skills
• Capable of handling difficult customer conversations
• Technology savvy
• Flexible work schedule - must be available to work weekends, evenings, events, holidays
• Able to stand for long periods at a time
• Able to bend, reach, lift, and move product; Able to carry 25 - 30 lbs

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments. 

• Cultivate Community – you are honest, inclusive and always willing to lend a hand
• Create Excellence – you are accountable, decisive and drive for results
• Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation range for this role is $21-24/hr commensurate with experience.