Retail Team Member

Are you passionate about sustainability and responsibly sourced organic products?  Do you love to engage with customers and serve the wellness needs of your community?  We are looking for someone like you! Mountain Rose Herbs, founded in 1987, leads the industry in providing sustainable, organic herbs, teas, essential oils and more to our customers in both the US and Canada. We serve clients through e-commerce, wholesale and retail channels. Our retail locations are growing, and we are expanding to the Seattle area! Mountain Rose Herbs is seeking Retail Team Members to join our new location!  The Retail Team Member must have exceptional customer service skills, herbal/aromatherapy knowledge, a cheerful demeanor, the ability to multitask, and the ability to professionally interact with customers in all circumstances. This is a part-to-full-time, fast-paced position at 30 – 40 hours per week.  The position will have varying work hours which will include nights, holidays, and the commitment to consistently work weekends. Some of the Key Responsibilities of the Retail Team Member:

• Follow MRH procedures and protocols, including policies set for the retail locations.
• Possess familiarity with print catalog/journal and the website. Correctly use databases, filing systems, and electronic inventory systems to complete assigned tasks and assist customers.
• Learn product codes and company policies including standard responses to queries.
• Expand herbal/natural product knowledge and knowledge of MRH product line to effectively answer product questions.
• Remain up to date on all products, including new products and product changes.
• Professionally and efficiently handle customers face to face and over the phone.
• Handle money transactions correctly; calculate totals, various discounts for sales, and record sales correctly.
• Ensure a positive customer experience through interactions with customers and store presentation to maintain a welcoming atmosphere.
• Follow protocols for safety concerns and theft mitigation and report issues to the Store Manager ASAP.
• Develop a basic understanding of other department processes: Claims & Returns, Wholesale, QC, etc.
• Communicate with multiple departments (via email, chat, and phone) to answer questions, check quantities and other information that is shared daily.
• Gain proficiency in numerous computer applications such as the POS system, MS Outlook, Word, SharePoint, Teams, etc.
• Maintain store cleanliness to provide a safe and clean environment for staff and customers. 
• Assist with the creation, maintenance, pricing, and stocking of the store as directed.
• Willingness to learn and perform new procedures, equipment, and technologies.
• Other duties as assigned.

What the successful Retail Team Member will demonstrate:                

• Dependability – consistently at work and on time, follow instructions, and respond to management feedback.
• Proactivity – continue to develop skills, gain additional knowledge, and solicit feedback for improved performance.
• Perform quick and accurate work with a strong attention to detail and cleanliness.
• Communicate competently, both verbally and in writing, with their supervisors/coworkers for any questions, concerns or issues that arise.
• Deliver outstanding customer service with a professional and cheerful demeanor, both with customers as well as coworkers in person, on the phone, email, etc.
• Stay focused and multi-task in a busy environment that requires working with multiple computer programs simultaneously.
• Learn, retain, and appropriately apply detailed information quickly.
• Follow instructions, work independently as well as work in a team-oriented environment.
• Possess a basic interest in herbal products as well as a willingness to learn more.
• Shift gears at a moment's notice and maintain a professional demeanor in a fast-paced environment.

Compensation:

• $19.97 - $24.21 per hour, DOE

Outstanding benefits including:

• 100% Medical premiums paid for employee coverage  
• 90% Dental premiums paid for employee coverage 
• Vision, Term Life, and Short Term Disability
• Alternative healthcare benefits
• Employee Assistance Program
• 401(k) with match
• Paid sick and safe leave in accordance with City of Seattle law
• Paid Vacation based on years of service
• 6 paid Holidays per year

Mountain Rose Herbs has partnered with All Things HR, an external HR Consulting Company, to assist with their recruitment process.  If you would like to be a part of this dynamic company, apply today!