Senior Analyst, Loan Operations

Job Summary

Handles escalated or large payment delinquencies. Contacts customers to determine reason for payment delinquency and obtain payment commitment. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

Job Description

What is the Opportunity?

RBC Bank Mortgage Servicing and Default operations teams support the mortgage post-closing processes, the oversight of collection activity of retail loans and credit cards in default, and the day to day relationships with the suppliers who provide additional servicing and collections services to the Bank. The teams interact regularly with internal business partners such as Real Estate Lending, Finance and Risk Management to provide a line of sight into portfolio performance.

The Senior Analyst, Loan Operations will be responsible for supporting oversight procedures through operational performance reviews key to the business’ control responsibilities, and to supporting senior management by providing effective oversight of the business processes.

What will you do?

• Responsible for analytical review for the purposes of completing oversight responsibilities of business processes including but not limited to Loans Serviced By Others (LSBO), enhanced Subservicer oversight, and related controls.
• Assisting leadership with the preparation of documentation highlighting key points in business performance
• Exhibit high attention to detail in analyzing and articulating results derived from business reporting
• Assisting with managing the completeness of the repository for control documentation for monthly control testing, internal and external audits.
• Contribute to fostering a team environment through open communication and regular feedback
• Work collaboratively with team members, internal partners, and suppliers to support continuous improvement opportunities and best practices
• Maintain a thorough understanding of the policies and procedures that impact the business. 

What do you need to succeed?

• 1-2 years of relevant work experience
• Technologically self-sufficient in Microsoft Word, Excel, Power Point, and other Bank systems/ applications
• Experience working in dynamic and fast paced environment
• Highschool with equivalent experience (required) and / or Bachelor’s degree with equivalent experience (preferred)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to building close relationships with clients

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

8081 ARCO CORPORATE DRIVE:RALEIGH

City:

Raleigh

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-03-21

Application Deadline:

2024-03-21

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.