Senior Retail Contracts Specialist

Do you enjoy work that is guided by rules and regulations? Can you convey complex information with a customer service focus? The Oregon Lottery is looking for (1) Senior Retail Contracts Specialist, working in a hybrid capacity where you will visit the Salem HQ approximately two times per week.

Did you know the Oregon Lottery is a leader in the gaming industry and an important contributor of revenue for the state's schools, economic development, parks, watershed restoration, veteran's programs, and outdoor schools? Our impact begins with our workforce and our technology; come join our team to be part of the impact.

About the Role

The Senior Retail Contract Specialist will report to the Supervisor of Retail Contracts as part of the Retail Contracts team. You will apply a knowledge of retail application and contract requirements to a variety of situations that arise in the processing and administration of Retail Contracts. You will coordinate with applicants completing the sale of business process, research and document contract violations.

You Will:

• Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty. Support and integrate into your role the Lottery's commitment to: Responsible Gambling, DEIB, and a Culture of Safety

• Review and make recommendations to the Director on prospective retailer applications.

• Initiate the decision-making process of the Retailer Contract Application.

• Coordinate the Sale of Business process for applicants.

• Analyze findings from the Oregon State Police Security Section background investigation and determine the next course of action.

• Respond to inquiries regarding retailer contract decisions, application process, explanation of rules, and underlying issues for specific recommendations.

• Draft correspondence for retailers and creates reports for the Oregon Lottery Commission as it pertains to retailer applications and contracts.

• Initiate compliance actions based on information received from internal departments and other state agencies.

• Communicate an appropriate course of action with retailers, prepares proper documentation, and make resolution or termination recommendations to the Director.

You Have:

Minimum Qualifications

• Associate’s Degree and three (3) years of analytical and customer service experience working in a regulatory environment; OR

• Five (5) years of analytical and customer service experience working in a regulatory environment.

As an employee, you will enjoy:

Work/life balance

• Vacation Leave: 10 hours per month, with increased accruals every 5 years

• Sick Leave: 8 hours per month

• Personal Business Leave: 24 hours per year

• 11 Holidays per year

Benefits

• Comprehensive medical, dental, vision, and prescription benefits with low monthly premiums

• Life insurance, short-term and long-term disability, accidental death, long-term care, and pre-tax flexible spending accounts

• Public Employees Retirement System (PERS) - retirement program includes defined benefit (pension) and defined contribution (retirement savings)

• Oregon Savings Growth Plan 457(b) deferred compensation plan that provides additional savings for retirement; post tax, pre-tax options available

The results of this recruitment may be used to fill future vacancies.

The Oregon Lottery® reserves the right to change, withdraw, close, or re-post job announcements .

ORS 461.150 (5) states, "No person will be employed by the state lottery who has been convicted of a felony or any gambling related offense." A background investigation is required before job offer which includes fingerprinting, criminal history, credit history (based on the position), tax records, driving record, affiliation with the gaming industry, and checking employment references and character references.

All employees and members of their immediate family, regardless of where they live, are prohibited-by-law from playing Oregon Lottery® games.

According to the American with Disabilities Act, persons with disabilities who believe they need reasonable accommodation, or help to apply for this position, may call or email

THE OREGON LOTTERY® IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORKPLACE DIVERSITY.