Sr Analyst, Retail Ops

COMPANY OVERVIEW

As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.

Expected salary range of $83,700 to $93,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

PRIMARY PURPOSE OF POSITION

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as a Senior Analyst. The Senior Analyst is responsible for leveraging subject matter expertise in the daily execution of their team's work processes, for handling complex issues and escalations, and for exceptional communication and change management both within their work group and with internal and external stakeholders. The Senior Analyst is also responsible for driving process improvement and system enhancements, often collaborating with project groups, Information Technology and cross-functional teams.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Ensure Effortless Customer Experience Performing Operational Duties (Operational Excellence): Responsible for one or more of the following functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support.
• Cross Functional Communications (Operational Excellence): Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information and system and process improvement opportunities. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer. Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups. Adopt, support and promote change management activities. Interface with internal and/or external customers in handling and resolving inquiries as needed.
• Projects, Improvements, and Innovation (Process Improvements/Projects): Proactively challenge the status quo to automate and improve processes through innovation by creating and/or leveraging new technologies or work processes, with focus and intent on implementing their sustainable solutions. Leverage subject matter expertise in working with project groups, Information Technology and cross-functional teams for key deliverables. Identify and create business requirements for enhancements to systems and existing processes, based on understanding and evaluating business needs. Develop test scripts for business processes, system enhancements and bug fixes as needed.
• Problem Solving and Issue Resolution (Problem Solving/Analytics): Exercise independent judgment, analytical abilities, and leverage subject matter expertise to investigate discrepancies in work processes. Take necessary actions to resolve issues, including working with other functional teams as needed. Compare and evaluate alternatives, using discretion to select and execute appropriate course of action to fully resolve customer issues (such as courtesy credits), working with other functional teams and leveraging alternate technologies as needed.
• Comprehension/Adherence of Policies and Controls (Operational Excellence): Maintain an understanding of business, contractual, regulatory, and market policies/tariff and ensure assigned workflow processes are aligned. Ensure that all Sarbanes-Oxley ('SOX') Key Controls and other company policies are followed.

• Coordinate with Corporate Tax and Accounting on customer refund requests, tax relief programs, and audit requests.
• Collaborate with Billing and Product Owners to adjust processes, verify accuracy, and communicate with Utilities.
• Manage Sales expectations related to tax refund requests, tax exemption forms, and relief programs.
• Support Management with approvals and project scoping.
• Project Manage large tax projects such as relief programs, reimbursements, rule changes, and internal process changes.
• Ensure company compliance with auditor requests by defining scope, aligning resources, managing process changes, reporting, and technical skills including SQL.
• Monitor reports (such as liability and tax metrics) and drive action to achieve SLAs.

MINIMUM QUALIFICATIONS

• Bachelor's degree with 3+ work experience required; or 6+ years combination of education and relevant work experience.
• Advanced skills with Microsoft Office applications (Word, Excel, PowerPoint and Access)
• Ability to communicate effectively and professionally with internal and external parties as required.
• Can obtain and analyze data independently and can reason through complex scenarios to suggest course of action or remediation.
• Effectively communicate with, develop and maintain professional relationships with internal and external customers.
• Excellent attention to detail knowing others will depend on it being correct.
• Works independently and as a team member
• Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload.
• Adapts to changing markets, systems, and processes.
• Works in tight deadlines and shifting priorities but continues to be organized and methodical.
• Proactively seeks out and identifies root causes and facilitates issue resolution.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Business Administration, Management, Accounting, Finance, Management Information Technology or Supply Chain Management.
• Strong communication skills across management levels
• Prior experience in the retail energy industry and/or regulated energy industry
• Prior experience in using CRM and/or Order-to-Cash workflow systems.
• Working knowledge of UDC/ISO market EDI transactions
• Advanced analytical skills and technical acumen in SQL, business applications and/or new technologies
• Experience leading cross-functional initiative.
• Lean Six Sigma certification.