Store Director - Chicago

Position

LOEWE is one of the world’s major luxury houses, founded in 1846 in Spain. Today the Maison is under the creative direction of Jonathan Anderson, who has envisioned and crafted a bold new chapter for LOEWE, translating a prismatic and eclectic range of art influences into the medium of fashion.

LOEWE’s legacy of craftsmanship remains the living soul of the house, reflected in its ongoing commitment to supporting contemporary art, craft and design around the world.

Loewe is seeking a Store Director to lead the team at its Chicago, IL location Grand Opening June 2024!

This role will be responsible for driving the business through sales support, implementing operational policies, training, and stock management. This position leads with the highest degree of customer service every day in accordance with brand principles and empowers associates to make decisions in the best interest of providing an elevated customer experience.

Responsibilities & Tasks:

Sales:

• Develop, train, and continuously empower associates towards achieving and exceeding personal and category sales objectives while applying retail excellence
• Demonstrate leadership by playing an active role on the selling floor, coaching and mentoring sales team
• Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention
• Meet set category and consignment % of total business goals as defined by management
• Support the sales process as needed
• Assist in facilitating solutions to customer issues in addition to directly handling raised customer issues or complaints
• Ensure the highest level of customer service
• Ensure compliance with corporate policies and procedures
• Carry out all operational procedures as taught by the Retail Handbook and other related material

Reporting:

• Perform daily reporting and analysis as directed

Visual Merchandising:

• Ensure store visual merchandising guidelines are met and maintained
• Support the Visual Merchandising Manager in planning and implementing any vital changes in visual environment
• Review sales frequently and take action on visual merchandising to drive increased sales

Staff Training and Development:

• Mentor sales associates on the spot to give clear feedback based on facts and observations
• Assist Store Manager by making recommendations towards the recruitment and development of associates
• Identify associates training needs to be shared with the Store Manager to implement regular category meetings
• Provide training and direction to staff
• Shared responsibility for P&L of the store
• Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and completing initiatives as needed

Profile

Qualifications & Skills:

• 5+ years of store management experience within a luxury setting
• Proficient digital literacy
• College degree or equivalent experience
• Foreign languages a plus
• Ability to empower others and build effective teams
• Strong oral and written communication skills
• Ability to mediate issues to resolve concerns
• Demonstrated service orientation and customer focus skills

Employee benefits: At Fashion Group, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.