Store Leader, The Citizenry

The Citizenry is a modern home brand created to inspire people to fill their homes with more meaningful items crafted by the best artisans around the world. The Citizenry is now part of The Havenly brand family (Havenly, Interior Define, The Citizenry, and The Inside). 

We’re looking for a Store Leader to manage our  growing retail presence in NYC. Our ideal candidate is a true leader in every sense of the word — seasoned,  personable, motivated, results-oriented, and business-minded. 

This is an entrepreneurial role, and you’ll help define The Citizenry’s physical brand experience and develop standards of excellence. You’ll be the brand’s ambassador,  leading our frontlines, managing an experienced sales team, executing our retail strategy, and making sure our customer experience is top notch. 

The cherry on top? Your work will progress The Citizenry’s brand mission, helping to preserve artisanal  craftsmanship and provide sustainable income to thousands of artisans around the world. 

What you’ll do:

• Lead building The Citizenry’s retail presence in NYC by cultivating a best-in-class team, creating and executing store strategy, and setting our standards for excellence. 
• Lead by example. Maintain a regular sales floor presence that radiates warmth & friendliness; rally  the team & lead the way towards monthly sales goals. 
• Recruit, hire, onboard, coach, develop, and motivate the store sales team, proactively identifying  and addressing learning opportunities. Deliver an elevated Citizenry store experience.
• Oversee key tasks, including: leading sales reporting with support from the Assistant Store Leader,  creating and enforcing open/close policies and procedures, managing the processing and receiving  of product re-stocks, managing our POS system, and managing outside contractors.
• Become an expert on our products for customers and other sales associates (including staying up to-date on new product and collection launches). 
• Execute in-store events that drive community and brand engagement (read: help throw fun parties!). 
• Plan and manage payroll spend; create strategic schedules to support business plans
• Push us! Constantly research, identify, and implement best practices for customer experience and  let us know how we can be better. 

Who you are:

• You’re a natural leader. You’ve got management, communication, and organizational skills that  can’t be matched. 
• You’re strategic (and also a bit quirky). You’ve got a knack for solving highly complex operational  problems — and find them exciting.
• You’re a force of positivity. You can motivate and manage a team, even when you’re under  pressure. 
• You own it. You own your responsibilities, you own where you can improve, and you stand behind  your decisions. 
• You’re entrepreneurial and scrappy. You’re comfortable in a fast-paced environment and  interacting with VIPs, The Citizenry Founders & Directors. 
• You’re passionate. Beyond the business acumen, you’re interested in design & travel, and believe  in our brand. 
• You embody the brand’s style and core values. 
• You are customer focused. Our brand revolves around delivering an exceptional and differentiated customer experience. With that, you aim to make each customer experience better and will never settle for “that is good enough”
• You are a team player and are capable of empathizing with others. You consider yourself to have an above average “E.Q.”
• Bachelor’s degree is preferred. 
• 6+ years in retail experience. 
• Home decor / furniture experience is preferred.
• Demonstrated ability to take ownership, drive sales, and grow business.
• Weekend availability required; flexible working schedule needed — including weekends, events, evenings, etc.
• Strong written and verbal skills (bonus points for additional language skills).
• The love interacting with customers (and teammates)
• You have a strong technical acumen, proficiency in Excel and / or Google Sheets and experience with Shopify

Additional details: 

• This position is a fully onsite role, working out of our New York showroom, 5x a week on a rotating schedule.
• Total on-target earnings for this position are $90K-$110K/year, which is comprised of both base salary and sales incentive compensation
• Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401K, paid Parental leave, and Fertility benefits. In addition, we offer free design services, furniture discounts, and merchandise credits.
• Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be able to lift and mobilize small to medium items up to 50 lbs., while utilizing appropriate equipment and adhering to safety guidelines.
• Applicants must be able to maneuver effectively around the studio floor.
• This position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
• Licensed to drive preferred.
• Applicants must be currently authorized to work in the United States on a full-time basis.

As a company, our goal is to make everyone feel good at home and that starts right here, at Havenly HQ.  We celebrate our differences and encourage everyone to bring their true selves to work each and every day. Throughout the journey of each of our team members, as a company, we take pride in and commit to ensuring that everyone feels valued, heard, welcome and has equal opportunity to thrive. With the above stated, Havenly is committed to cultivating a diverse and inclusive team. We are open to candidates of all backgrounds and encourage you to apply if interested. 

MORE ABOUT THE CITIZENRY

The Citizenry is a modern home brand created to inspire people to fill their homes with more meaningful items crafted by the best artisans around the world. We believe a design can only be as beautiful as the environment in which it’s made, so we demand quality – not just in the products we create, but also in the lives of the artisans we work with. We partner with thousands of artisans to craft our exclusive collections, and on average, they are paid wages more than two times the Fair Trade requirement. Together, we are setting new standards for retail.