Account Manager

 

Berkley Accident and Health is a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics, we can help employers better manage their risk. We offer a broad range of products, including employer stop loss, benefit captives, provider stop loss, HMO reinsurance, and specialty accident. The key to Berkley’s success is our nimble approach to risk – our ability to quickly understand, think through, and devise a plan that addresses each client’s challenges, coupled with the strong backing of a Fortune 500 company. Our parent company, W. R. Berkley Corporation, is one of the largest and best managed property/casualty insurers in the United States.

 

The company is an equal employment opportunity employer.

We have an opportunity for an Account Manager to join our Berkley Accident and Health team! You will handle the day to day activities associated with our stop loss accounts, providing support to policyholders, brokers and program sponsors. We will consider candidates with general insurance industry experience, we are open to train in stop loss.

 

This role can be based in our offices in either: Hamilton, NJ or Kulpsville, PA

 

We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us! 

 

Key functions include but are not limited to:

• Manage all aspects of stop loss account activity post sale (new business and renewal) for an account including collection of outstanding requirements for policy issuance
• Schedule and conduct onboarding calls, when necessary to ensure a positive initial customer experience
• Establish account files through onboarding process, including contact informatEOR, EOR and claim reimbursement method, updating the Group Captive Division database, initiating reporting TPAs TPAs, setting up commissions and assignment of account manager in our David Young System
• Primary service contact for assigned stop loss book of business including claims payment inquiries, premium remittance and collection, establishing/reviewing commissions/sub-producer fees and collection of outstanding requirements to ensure timely policy issuance. Identify and resolve any issues that come up in these areas.
• Review overdue premium reporting monthly, pursue any overdue premiums and work with Premium Collection team to ensure that all shortfalls or overpayments are resolved satisfactorily
• Review commission payment summaries monthly for accuracy and take any remediation on a timely basis to ensure that incorrect payments are minimized
• Manage communication with the broTPA, TPA and policyholder as needed to ensure appropriate administration of the policy
• Review and distribution of implementation materials to brokers for transmittal to policyholder
• Collaborate with all functional areas within the company including but not limited to Business Development/Sales, Underwriting, Claims, and Policy Issuance teams
• Special projects as assigned

• Bachelor's Degree or equivalent work experience
• 2-4+ years of general insurance experience - claims, underwriting, sales, account management
• Organizational skills and experience with prioritizing project work and tasks
• Excellent communication skills both verbal and written
• Proficient in Microsoft Word and Excel

 

We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship not Offered for this Role