At Home Liaison

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Visiting Health Services of New Jersey (VHSNJ), a partnership between Hackensack Meridian Health and St. Joseph's Health , provides a comprehensive continuum of home health care and hospice services, support, and resources to patients and families in Passaic, Bergen, and parts of Morris counties. The VHSNJ multidisciplinary clinical and support teams provide high quality care to patients where they most want to be-in their homes.

At Visiting Health Services of New Jersey and Hackensack Meridian Health, we recognize our team members by offering a Total Rewards package including: Comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401k match and Tuition Reimbursement.

Represent the organization and perform initial introduction to all service lines and products. Identify opportunities for cross selling to offer services necessary to meet patient needs. Gather external facilities patient information from the charts and computer systems and send to Central Intake. (Hospital Liaison will assist in gathering and sending documentation when requested.) Deliver durable medical equipment (DME) and instruct patients/families in its use. Assist in the face to face process by obtaining and sending documents.

• Gather specific patient information from charts and computer systems and forward to Central Intake for data entry (processing).
• Provide information, answer all questions, deliver appropriate collaterals to educate and promote the organization. Identify opportunities to cross sell the organization product lines to all patients/families.
• Develop ongoing relationships with case managers, social workers, physicians and all other staff members through demonstration of optimum customer service skills. Build relationships with referral sources to ensure that patients will receive seamless services from the organization.
• Assure communication with organization operations is timely and appropriate. Utilize tracking system to follow up on pending cases. Assume ownership to assure delivery of services meet customer and referral source expectations.
• Act as liaison between patient and the organization team as initial representative meeting with patient/family face to face to welcome and explain the organization product lines. Maintain exemplary customer service by providing understanding and responding to the needs of patients/families.
• Process DME (Hospitals Only). Assist with collecting and sending DME documentation when requested. Deliver DME and instruct patients/families in its use.
• Assist in obtaining and sending the signed face to face forms.
• Other duties and/or projects as assigned. Respond to needs of the department by performing duties/tasks assigned to assure departmental functions are performed when staffing challenges are encountered.
• Adheres to HMH's Organizational competencies and standards of behavior.
• Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 4 hours a day.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of one (1) year of customer service experience.
• Proficient in Microsoft Office Suite.
• Strong Customer Service Skills.

Education, Knowledge, Skills and Abilities Preferred:

• Homecare Experience.
• Sales Experience.
• Two (2) to Four (4) Years Healthcare Experience.