If you enjoy our products, you'll really enjoy being a part of our team! Pay Transparency Statement: The compensation philosophy reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program. Position Summary: The Director, Sales Operations is accountable for driving and optimizing retail and FSOP (Food Service on Premise) execution and operational performance of the field sales organization across the assigned Business Unit. The position will coordinate between field sales, Customer, Commercial, RGM (Revenue Growth Management), and the rest of the Sales Operations team to implement and improve routines, initiatives, and tools. Position Responsibilities may include, but not limited to:
Deliver assigned annual volume, profit, and share growth plans within assigned Business Unit.
Lead Business Unit execution routines, including Perfect Store/RED execution, In-Stock, and Innovation Availability
Provide feedback loop to COO, CCCO, MU Presidents, and VPs in Commercial, Customer, and RGM on market conditions and recommendations for market improvements
Collaborate with Sales Operations Leadership team to plan, develop, and implement multi-year field execution measurement and improvement strategy
Lead field execution stewardship routines for assigned Business Unit
Manage effectiveness of the field sales organization and returns on investments of new sales and brand initiatives
Leverage best practices from Reyes Holdings, the Coca-Cola Company and affiliated bottlers, and the industry to improve performance
Coach and mentor field sales leaders through the rollout of new programs and initiatives to ensure success and adherence to programs
Leverage brand partners to support the field selling organization with revenue and penetration driving field activities
Coordinate with the Commercial organization to identify training areas and messaging to better articulate our value proposition to customers
Help develop and implement strategies that support Collaborative Business Planning/Joint Business Planning objectives (CBP/JBP)
Support Customer team as subject matter expert on sales operations initiatives and field performance, including during customer top-to-top meetings
Implement technology and programs to modernize and enhance the customer and employee experience
Coordinate and develop special training programs as needed for the field sales organization
Develop and steward key customer success metrics with customer headquarters and field leadership
Reset and territory surveyors, as relevant for Business Unit
Other projects or duties as assigned
Required Skills and Experience:
Bachelor's degree in Business, Marketing, or related field, 10 plus years of experience in sales operations, strategy and/or operations roles in wholesale distribution and 6 plus years of people leadership experience or HS Diploma/GED, 13 plus years of experience in sales operations, strategy and/or operations roles in wholesale distribution and 7 plus years of people leadership experience
Problem solver with excellent interpersonal, verbal, and written communication skills
Demonstrated negotiation and conflict resolution skills
Strong organization and planning skills with exceptional attention to detail
Results-driven and customer-focused mentality with a collaborative attitude
Strong proven people leader with the ability to develop and manage teams in a multi-faceted fast paced environment
Must be self-motivated and influential
Proven ability to manage needs and concerns of multiple stakeholders across various business systems
Travel up to 25%
This position must pass a post-offer background and drug test
Preferred Skills and Experience:
MBA or other graduate degree
Experience with distributor, full line customer sales and/or sales operations
Analytically minded with a focus on continuous improvement
Physical Demands and Work Environment : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
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