Group Reservations and Event Sales Coordinator

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Job Description

At the Fairmont Hotels and Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Full-Time Group Reservations and Event Sales Coordinator, where the engaging and anticipative service you provide in-person and over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. 

What's in it for you:

• $27.68/hour
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

Reporting to the Director of Event Sales & Services and the Director of Revenue, responsibilities and essential job functions include but are not limited to the following:

• Assist with reviewing all bookings at turnover to confirm accurate room type and event blocking in sales booking system, accurate reflection of commissions / rebates and ensure all meeting planner points are tracked
• Provide administrative support to Event Sales & Services team in the planning and execution of daily, weekly, and monthly tasks and reports
• Assist with Wedding and Social Event courtesy blocks, quote rates and assist with requests 
• Set up and manage Passkey for all groups
• Assist with creating proposals, processing contracts, responding to sales leads and function space inquiries
• Assist with monitoring all group and tour blocks. Track cut off dates and enter rooming lists while ensuring accuracy
• Update reservation changes, add billing instructions, comments and traces to all event and room reservations
• Complete group pick up reports, audit reports, commission reports and requests
• And more

Qualifications

• Previous customer related experience with a passion for hospitality required
• Previous Front Desk, Event Coordinator, and/or Reservations experience preferred
• Previous Property Manager System and Passkey experience preferred
• Computer literate in Microsoft Window applications required, especially Excel
• Must be able to type 25 words per minute
• Strong organization and time management skills
• Ability to problem solve with a high attention to detail
• Excellent communication skills, both verbal and written
• Ability to work well under pressure in a fast-paced environment, handling many tasks simultaneously
• Ability to work independently and completed assigned tasks, as well as work cohesively as a part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible and reliable

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer. All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS