Manager, Boutique Retail Sales

The successful Store Lead/Manager candidate will work directly with the Anchora Bella Boutique owners and have at least 1-2 years of specialty retail experience, preferably in a leadership role. They will be a jack of all trades, with an entrepreneur mindset, they will be a recruiter, an educator, a motivator, and a leader. Our Store Lead/Manager is a fashion savvy member of the Anchora Bella Boutique team who must have a strong emphasis on guest service, product and visual presentation, be an effective problem solver and possess an entrepreneurial spirit in order to support the Anchora Bella ownership team. The Store Lead/Manager will help the owners in building and retaining a high performing and diverse sales team and will motivate the team to provide superior customer service and in turn maximize sales. In partnership with the owners, the Store Lead/Manager must understand business drivers, how to maximize profitability, and ensure visual and operational standards are met consistently in the boutique. The Store Lead/Manager is responsible for ensuring that sales goals are achieved by supporting and executing brand standards for our customers and team. This will include assisting with customer needs, offering product knowledge, merchandising, handling cash transactions, and maintaining a neat and visually inspiring boutique environment.

Candidates must be able to work a flexible schedule according to the needs of the business, which will including evenings, weekends and holidays.

Responsibilities:

Leadership/Teamwork:

• Drives business results by maximizing daily sales plans improving metrics through sales floor leadership and continuous coaching on and off the sales floor
• Ability to make effective decisions on their own with the greater good in mind for the entire business
• Partners with owners to plan and support company initiatives, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met
• Provides education and consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills
• Represents Anchora Bella Boutiques core values, emphasizing a positive work environment that is fun and unique
• Team Cheerleader! Must be a motivator to achieve team/store goals and keep team members on task

People/Talent:

• Attracts, recognizes, recruits, and retains talented team members who are guest focused and demonstrate the ability to achieve sales and business goals
• Actively establishes open, candid and trusting professional relationships with their team members
• Maintains a high degree of personal integrity and inspires a team with the same values

Guest Experience:

• Along with ownership, creates and reinforces a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal guest following through clear and positive communication
• Provides excellent customer service on the selling floor, in the fitting room and at the cash wrap
• Is able to balance and assists in preparing the team to balance our customer experience with necessary operational tasks

Visual Merchandising:

• Maintains a visually inspiring boutique that is compelling to our customers at all times
• Along with ownership, delivers our visual brand standards and presenting our unique product mix by actively working with products including: stocking, replenishing, folding, hanging, displaying and merchandising
• Is knowledgeable about products, campaign promotions and merchandising standards
• Demonstrates a passion for fashion by understanding trends

Operations: 

• Able to make decisions that directly impact your bottom line; including sales, payroll, and loss prevention
• Understands and enforces all company policies and procedures in a fair and consistent manner
• Assists with the scheduling of team members in order to deliver the expected level of guest service and maximize sales potential
• Manages back-end admin updates to store inventory & shipping platform
• Performs and supervises boutique opening and closing procedures including activities to prepare for bank deposits and securing the boutique
• Ensures the selling floor, cash wrap, fitting rooms and stockroom are clean and well maintained
• Protects the physical assets of the boutique by participating in weekly audits, routine cycle counts and an annual inventory counts
• Assists in management and regular visual updates for Anchora Bella Boutique social media platforms

Qualifications:

• Possess a creative flair for fashion
• Minimum 1-2 years of experience managing a specialty retail store
• Demonstrates leadership and integrity with experience managing a staff of boutique team members
• Strong merchandising and visual skills
• Excellent verbal and written communication and interpersonal skills – for both customers and staff!
• Excellent organization skills; able to plan and execute tasks efficiently
• Proactive and creative problem-solving ability
• Flexible and adaptable
• Ability to multi-task and balance multiple priorities
• Proficient POS and computer skills
• Ability to work weekends, nights and holidays

Physical Requirements:

• Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing
• Must be able to work alone
• Must be able to lift and carry up to 35lbs
• Must be able to work alone 
• Travel for events around the greater Kansas City area
• Quarterly travel opportunities available

Full-time opportunity: 25-40 hours per week.

Weekends required.

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