The Receptionist greets customers when they come into the dealership, answers their questions and directs them to the appropriate staff member. The receptionist also answers all incoming calls, takes messages and transfers callers to the appropriate department. As with all positions within dealerships, receptionists/telephone operators are expected to uphold the highest ethical standards.
What We Offer:
Opportunity for internal promotion and career growth with company
Competitive pay plan
401(k) retirement plan options
Full benefits including voluntary short and long term disability, dental, health, vision, medical
Responsibilities:
Answers dealership group phones
Greets and receives customers
Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson
Works cooperatively with the sales team
Updates customer records
Communicates with callers and visitors in a professional, friendly, and efficient manner
Types memos, correspondence, reports, and other documents
Assists in scheduling and confirming sales appointments
Assists in the dealer exchange of vehicle process
Participates in customer satisfaction process
Participates in customer retention process
Requirements:
Excellent communication skills
Outgoing and positive demeanor
Punctual with the ability to handle schedule flexibility
Valid driver’s license and satisfactory Motor Vehicle Report
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