Remote Customer Service Representative

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Forward your resume to this email () if interested Benefits
Medical insurance
Dental insurance
Vision insurance
Paid Life Insurance
401K with company match Culture
Bulman, Dunie, Burke & Feld, CHTD has established deep roots within the community. For over 80 years, we have been providing cost effective representation of clients, with an emphasis on quality service and client relationships. Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Solicit sales of new or additional services or products.
• Order tests that could determine the causes of product malfunctions.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Requirements
Knowledge in: Desktop computers
Knowledge in: Data entry software
Knowledge in: Typing
Knowledge in: Customer service knowledge generation software
Knowledge in: Multi-line telephone systems Requisition #cltpxvn3f1j5k0jm62gyznevd