Remote Reservation Sales Specialist

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at

In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and opportunities abound! 

What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.

Overview:

As a remote Pyramid Global Reservation Sales Specialist, you will be responsible for answering inbound calls and booking reservations for guests interested in staying at one of our luxury resorts or hotels.
You will assist our guests by connecting with them to understand their needs and empowering them with detailed hotel and area information. This is a sales focused, self motivated position.
You will work in a fun, team-first environment where you will be expected to make positive contributions in a variety of ways.

Qualifications:

• High school diploma or equivalent
• Hotel and Sales experience required
• Computer and typing skills with knowledge of navigating the internet
• Proficiency in using software programs
• Ability to adapt to new technological advancements. Tech-savvy skill
• Access to internet and back up hot spot at home required
• Excellent oral communication skills a must
• Aggressive, outgoing and self-motivating individual with pleasant personality
• Ability to effectively interact with guests, management staff and other employees in a professional manner
• Knowledge of the GDS, Extranets and Microsoft preferred
• Work a flex schedule to reflect business needs
• Some holiday and weekend hours required
• Bilingual in English and Spanish preferred

Compensation Range: The compensation for this position is $14.00/Hr. - $14.00/Hr. based on qualifications and experience.