Sales Development Specialist

Role Details Type of Support: Outbound calls, emails
Contract Duration: Full-time
Work Schedule: Monday - Friday, the schedule ranges between 8:00am and 7:00pm EST | Saturday / Sunday off
Work Type and Location: Remote, US: FL, VA, WA, AZ, MI, NC, TX
Expected Start Date: May 23, 2024 About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

 

The Role The Sales Development Specialist (SDS) is responsible for identifying and creating new qualified sales opportunities for our conversation-animated content partner and brand. The SDS manages the outbound campaigns to individuals within those assigned accounts and follows up on leads promptly. The goal is to increase the sales pipeline of the sales team by setting up meetings or calls between potential clients and Sales Executives.

 

What You’ll Do:

• Qualification of Prospects: Engage with potential customers to understand their business needs and assess the strategic fit of the company's products or services
• Appointment Setting: Diligently follow up and schedule meetings and presentations between potential clients and Sales Executives
• Data Management: Maintain accurate and detailed logs of all contacts and information in the CRM system
• Collaboration: Work closely with the sales and marketing teams to achieve collective goals
• Market Research: Continuously research and identify additional potential markets or prospects
• Feedback Collection: Provide insights to sales and marketing teams about customer needs, challenges, interests, and potential for new products and services
• Partnership Development: Identify and reach out to potential partners and platforms where our partner's content and services could be integrated, such as social media platforms, messaging apps, and digital media companies
• Content Monetization Strategies: Work closely with the content and marketing teams to develop strategies for monetizing our partner’s extensive library of animated sponsored content, branded integrations, and advertising partnerships
• Trend Analysis: Stay updated on trends within digital media, particularly around visual content and social media innovations, to identify new business opportunities and understand how our partner can capitalize on these trends
• Feedback Loop Creation: Facilitate a feedback loop between potential clients and the product team to help tailor our partner’s offerings to better meet market demands and customer expectations
• Educational Outreach: Educate potential clients on the benefits and uses of our partner’s products and services, particularly focusing on how GIFs and animated content can enhance digital marketing efforts and user engagement
• Cross-functional Collaboration: Collaborate with the technical and creative teams to ensure that the sales strategies align with the technological capabilities and creative direction of our partner
• Custom Solutions Advocacy: Actively promote our partner’s capabilities in creating custom solutions for clients, such as bespoke images or branded content campaigns, and identify prospects interested in these services
• Ability to multi-task, prioritize, and manage time effectively
• Appropriately follow policies, procedures, and escalation and transfer workflow to ensure an effortless experience
• You maintain essential program knowledge that is critical for our partner and their clients
• On occasion, you may work additional hours outside of your normal scheduled shift to accommodate program-related meetings, requests, inquiries, training, or other related matters
• You achieve and maintain required program performance by meeting or surpassing key performance indicators and metrics as they are established and deployed on the program
• You perform project duties and tasks that are within your skill and expertise level as assigned by program management
  
   

What We Expect From You:

• Experience: Previous experience in sales, marketing, or customer service is advantageous
• Communication Skills: Strong communication skills, both verbal and written, are essential
• Persistence: Ability to handle rejection and persist with a positive attitude when reaching the next potential client
• Organizational Skills: Strong organizational and time management skills
• Technological Proficiency: Experience with CRM software and Google Suite and or Microsoft Office Suite; familiarity with social media platforms for professional use
• Teamwork: Ability to collaborate effectively with all team members across the organization
• Time Management: Excellent multi-tasking and time management skills; Punctuality, attendance, and adherence to schedule required
• If telecommuting, the workspace must meet work-from-home requirements and be a designated, private, and PCI-compliant workspace. High-speed/broadband internet access is required

Bonus Points:

• Proven Track Record: Demonstrable success in sales roles, particularly in tech or media industries, can be a major plus
• Strong Communicator: Exceptional communication skills, capable of conveying complex ideas and engaging with a variety of stakeholders
• Adaptability: Comfortable in a fast-paced, evolving environment and able to pivot strategies quickly as market dynamics change
• Strategic Thinker: Ability to think strategically about customer engagement and the role of digital content in marketing and communication
  
   

What You’ll Get In Return:

• Flexible working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
  
   

Company Culture Is At Our Core Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact

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