Senior software manager

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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The Role


The Senior Software Asset Management Manager is responsible for the effective management of software licenses and assets across the Genesys organization. This role involves coordinating with various departments, stakeholders, and budget holders to ensure compliance with software license agreements, optimization of software usage, and negotiation of strategic software vendor contracts. The Senior Software Asset Manager will also focus on reducing costs through strategic asset management practice and application rationalization. This role reports to our VP of Procurement and through the Genesys Finance Organization with a very close IT partnership.


Key Responsibilities

• Maintain an accurate inventory of software assets deployed across the organization utilizing software asset management tools to track software installations, versions, and usage.
• Monitor software license usage and perform software reharvests to ensure compliance with license agreements .
• Maintain ELPs and audit readiness.
• Manage and prevent SaaS based application sprawl.
• Coordinate with cross-functional partners such as sourcing, enterprise architecture, security, and legal teams to review compliance and mitigate risks.
• Analyze software usage data to identify opportunities for license optimization and cost reduction.
• Partner with Sourcing to help negotiate favorable terms with software vendors to optimize licensing agreements and reduce costs.
• Develop and document software asset management processes and procedures.
• Implement automation and workflow improvements to streamline software procurement, deployment, and retirement processes.
• Provide training and guidance to internal stakeholders on software asset management best practices.
• Stay informed about licensing models, pricing structures, and product roadmaps for key software vendors.

Qualifications


Minimum of 7+ years of experience in software asset management and/or Technology and Software Strategic Sourcing, preferably in a large global enterprise or complex organizational environment.

• Strong understanding of software licensing models, terms, and agreements including but not limited to: Microsoft, VMware, Salesforce, Oracle, IBM.
• Understanding of IT asset management principles, practices, and methodologies, including asset lifecycle management, inventory control, software licensing, and compliance.
• Strong analytical skills with the ability to interpret data and generate insights.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences and influence stakeholders at all levels of the organization.
• Relevant certifications (such as ITIL, CITAM)

Experience with at least one of the following: Flexera One, Zylo, ServiceNow SAM

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.