Senior Solution Architect

Senior Solution Architect - Pre & Post Sales Location: USA or CAD - Remote (This is a remote position, but candidates must be physically located in the United States or Canada) About the Role: We are seeking a Senior Solution Architect with a unique blend of pre-sales proficiency and post-sales accountability. In this role, you'll take the helm in technical sales processes, ensuring customer success, account expansion, and retention. The ideal candidate will serve as a trusted advisor to our clients, shepherding them from the initial sale through the entire lifecycle of product usage, including account growth and renewal. Responsibilities: Technical Sales Leadership: Lead technical discussions, presentations, solution design sessions, and demonstrations during the sales process to secure GridGain's technical wins.
Solution Customization and Implementation: Tailor GridGain solutions to meet specific client needs during the pre-sales phase and ensure successful implementation post-sale in collaboration with Professional Services, Training, and Customer Success Manager.
Technical Account Management: Act as the primary technical point of contact for a portfolio of clients, overseeing account health, satisfaction, and identifying opportunities for growth and expansion. Collaborate closely with Account Executives to achieve Client's and GridGain's business objectives.
Market Outreach: Utilize your technical knowledge and experience to write and present at various forums, educating the market on the advantages of GridGain's technology based on Apache Ignite.
Renewals and Expansion: Proactively engage with clients and Account Executives to secure renewals and identify upsell opportunities to expand account value.
Consulting Engagement Oversight: Coordinate with consulting and engineering teams to supervise the delivery and execution of consulting engagements, ensuring high-quality outcomes aligned with client goals.
Feedback Loop: Serve as the voice of the customer within GridGain, providing feedback to product and engineering teams to steer future product enhancements and innovations. Essential Skills & Requirements: Bachelor's degree in Computer Science or equivalent experience, with 7+ years in a combined pre-sales/sales engineering and post-sales/account management role.
Demonstrated success in both pre-sales technical solutioning and post-sales account management, with a strong focus on customer success.
Hands-on technical expertise in Java EE systems, Kubernetes, Cloud technologies, and distributed computing.
Deep technical proficiency in in-memory computing, data modeling, and SQL optimization.
Experience in managing the full lifecycle of client relationships, from initial sale to renewal and expansion.
Excellent communication and presentation skills, with the ability to effectively engage with both technical and executive-level stakeholders.
Ability to lead cross-functional teams and projects, ensuring alignment with client objectives and timelines. What We Offer: A dynamic role spanning the entire customer engagement lifecycle, offering significant opportunities to impact customer success and company growth.
Collaboration with a passionate team in a culture that values innovation, customer-centricity, and continuous improvement.
Competitive compensation, including a comprehensive benefits package and opportunities for professional development and career advancement. Remote work: Yes
Employment Type: Full-Time
Salary: $ 37,000.00 155,000.00 Per Year