Temporary Credit & Collections Representative

Requisition : 77828

PSEG Company: Public Service Electric & Gas Co.

Salary Range : $ 19.811 - $ 39.181 

Incentive : Not applicable

Work Location Category : Hybrid

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Union Local

UWUA 601

Summary

THIS IS A TEMPORARY POSITION.

Performs work in the Customer Inquiry Center associated with the proper interviewing or handling inquires of customers by telephone. Performs Collection and Credit work in connection with the interviewing of residential and commercial customers concerning collection, credit problems, the collection of unpaid accounts for gas and electric service, deposits and other related clerical work.

Job Duties & Responsibilities

1. Interview residential and commercial customers concerning collection and credit problems including, but not limited to: discontinuance reminders and notices for delinquent energy, security deposits and sundry sales payment arrangements, shut-offs for non-payment, responsibility for charges, explaining Payment Assistance programs available and related company policies and BPU Tariff regulations.

2. Complete various collection activities including but not limited to: the examination of residential and commercial accounts previously shut-off for non-payment, active and broken payment arrangements, and security deposit requests.

3. Generate orders, reports, etc., necessary in connection with assigned work, such as active orders, inactive orders and other work related to Inbound Collection calls.

4. Perform other similar or less skilled related work related to the Collection Call Center, as directed.

 

Years of Experience

0 years of experience

Job Qualifications

Must meet the Company's general requirements, and in addition:

 
1. Must possess a high school diploma or GED. 
2. Must be able to work from home and/or office.
3. Must have exceptional poise and tact, as indicated by the ability to handle routine and more complex customer contacts in a pleasant and courteous manner and demonstrate a high level of ownership in resolving customer inquiries.
4. Must possess excellent communication and telephone skills, strong typing skills along with the knowledge of computers. 
5. Must have flexible availability and must be available for storm duty.
6. Must be able to work various shifts to cover PSE&G 24/7 Call Center Operation.
7. Must be neat and accurate in work as indicated by the ability to compile data and to prepare orders, forms, and statements which are used without independent check.
8. Must be able to understand, transmit, and apply oral and written instructions.
9. Must satisfactorily pass designated tests 
10. Must be available to work required overtime when assigned by Company

Desired:

Desired 
1. Call Center experience

 
2. SAP CRM experience
3. Salesforce Experience
4. General Utility Industry knowledge
5. Bachelor’s degree or equivalent experience
General Information
• Required to be a member in good standing of the UWUA
• Initiation fee and Weekly Dues (applies to applicants who are not currently members of UWUA, Local 601)

 

Education

High School

Licenses or Certifications

None Noted

Training and Courses

None Noted

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result .

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers.  This site ( PSEG Careers and Job Openings ) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call or email .

If you need to request a reasonable accommodation to perform the essential functions of the job, email . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO/AA INFORMATION (Click link below)