Number of Applicants
:000+
SUMMARY
Promotes and follows LJBTC, Inc.'s Goals (people, product, profit). Provide high-level service to guests, members, and Legacy and VIP guests year-round. Lead in the department's development of reservation and Legacy Guest objectives; including profitable financial management, effective leadership and excellent customer service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Reservation Agent Responsibilities:
OUTCOME
Guest room sales is vital to the financial success of the company. Providing exceptional service will help create timeless, memorable experiences for our members and guests. Friendly and continuous use of phone etiquette and quality customer service techniques will create good impressions of the organization.
Full Time 7AM - 8PM
Pay Range: $24 - $26/hr.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty in an above average manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B.A.) from four‑year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Previous room sales/front desk experience at a hotel required. Excellent phone etiquette and customer service skills required. Experience with online travel agent distribution preferred. OPERA experience a plus. Must be willing to participate in a learning environment. Excellent organizational and time management skills.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information in English and respond to questions from managers, clients, customers, members, guests, other employees, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, taxes and fees, interest, commissions.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS / ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually low to moderate.
Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.
The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal "Right to Know" requirements, the company freely discloses this information so that all employees are informed about
potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management.
INTERACTION
Employees in this position interact constantly with members, guests, and potential customers via telephone, email or in person.
Employees in this position also interact frequently with the Guest Services, PBX, Housekeeping, and Engineering Departments. This position requires the ability to communicate and interact politely and effectively with these and other designated internal and external customers. Must possess a positive attitude and integrate company values throughout all interactions (guest/member/employee).
SCHEDULING
This company operates seven days a week, 24 hours a day. Must be dependable and available to work within the resort on weekends, nights, and/or holiday based on business demands. Scheduling will vary and is based on business needs.
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