Sales / Leasing Coordinator

About Sentral

Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more.

Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Sales Coordinator is on the front lines in assuring our residents feel loved from first point of contact and through the entire lifecycle. Sales Specialists are empowered to guarantee a positive and fluid experience by working to save our customers' most valuable commodity, time. This especially skilled person is core to the day-to-day organization of the leasing department by qualifying leads, scheduling tours, assisting with applications, and helping to close prospects on the highest net rent. Sales Coordinators are also responsible for assisting the team with reports, collecting application materials from prospects, answering phone calls, and making sure all functions of the team are supported.

What You'll Do:

• Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Maintain Availability List and Status Report, determine the termination date of lease rentals
• Conduct market analysis, prepare market surveys, and shop competitive communities
• Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups
• Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
• Provide backup for Experience team and homeshare efforts related to guest check-ins and outs
• Assist Marketing Department in organizing and creating resident functions and newsletters
• Accept rent payments, security deposits and other applicable fees
• Follow all local, city and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
• Perform other related duties and assignments as needed and assigned

Skills and Experience

• High School Diploma or equivalent required; some college preferred
• Experience in a customer service-related industry, specifically sales or apartment leasing experience (lease-up experience preferred), or a combination of accounting skills/education with customer service experience
• Knowledge of established leasing practices and procedures
• Willingness to participate in training in order to comply with new or existing laws
• Familiarity and competence with Microsoft Office Suite, Excel skills highly preferred.
• Excellent scheduling and calendar management skills
• Strong oral and written communication skills
• Strong decision-making and problem-solving skills
• Must possess strong attention to detail, organizational, and time management skills
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

Sentral Benefits 

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families. 
• Career Development: We offer extensive learning and development opportunities to support growth. 
• Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members. 
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.