Sales Operations Support

Sales Operations Support – Truck Center

JOB PROFILE

The Sales Operations Support position is responsible for providing administrative support to Truck Center Sales staff members with the coordination and processing of truck sales and ongoing inventory.  Reporting to the Sales Manager, the position will work closely on sales transaction and records, sales reports, truck financing and insurance, warranty enrollment, and customer billing processes. 

BASIC REQUIREMENTS

High School Diploma (or equivalent) required and three or more years of relevant experience desired.

Able to use standard office equipment: computers, calculators, printers, copiers, and fax machines.

Proficient in the use of basic Microsoft applications, Web-browsers, and must be able to develop functional ability in the use of proprietary software.

Able to communicate effectively with customers, co-workers, vendors, and managers.

Demonstrate ability to function efficiently in a team-oriented, collaborative environment.

Demonstrate a sense of urgency and self-initiative, and the personal drive to succeed.

Maintain a good attendance record.

RESPONSIBILITIES

The requirements listed below are representative of the knowledge, skill and/or ability required. 

Process various state incentive voucher applications and process all required paperwork to receive payment

Track payments received from customers and following up on outstanding invoices

Create invoices for truck sales

Reassign truck titles

Create purchase orders for new purchases and submit orders to vendors

Maintain required paperwork for state dealers licensing

Generate work authorizations required for service work

Safety

Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.

Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Customer Satisfaction

Respond to all customer requests in a professional and courteous, timely and responsive manner.

Maintain a clean, professional personal appearance at all times, meeting all company standards for professionalism.

Keep the manager continually apprised to assist in answering customer questions and problems when necessary. 

Business

Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.

Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.

Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers. 

Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.

Maintain company and product confidentiality. 

Attend and participate in all meetings, trainings, and activities as required. 

Adhere to all Company policies and departmental procedures and rules. 

All other duties as assigned.

Work Conditions

Maintain a clean, safe working environment.

Communicate effectively, verbally and in writing. 

Must be honest, reliable, and dependable, and display a positive attitude.

Must be able to work well under occasional pressure or within work standards and deadlines. 

Must be able to work independently and/or with others in a team environment. 

Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.

Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance. 

Physical Requirements

Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position. 

Able to lift up to 20-50 pounds occasionally.

About the Company:

Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region.  Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities.  Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider. 

Thompson Machinery offers competitive salaries and a complete benefits package.

Compensation for this position will be commensurate with candidate experience and background.

Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

Listing is current as of Jun 13, 2024 06:45 PM