Sales Specialist

Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity

SALES SPECIALIST —supporting our communities in Illinois

Responsibilities

• Brookdale Sales Specialists maintain and improve upon occupancy levels of communities in accordance with marketing and business plans.
• Sales Specialists utilize established sales processes and systems to perform job duties, track information, compile data and achieve desired community occupancy goals.
• The sales process is managed by assisting prospective residents, their family members, and/or advisors in the decision-making process by understanding their needs and educating them about the community’s services and programs.
• Our Sales Specialists are called to assignments within the Division to help where there is a vacant Sales position. They help improve occupancy, implement marketing strategies and assist in being an ambassador of first impressions for the community they are assigned to.

Qualifications

• Bachelor’s Degree in Marketing, Business or related field preferred or equivalent combination of experience and education required.
• 3+ years' of sales experience in senior living
• Excellent written and verbal communication skills.
• Ability to travel for up to 10 days and have 4 days off

Make Lives Better Including Your Own.

If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. 

Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:

• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.  

Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

Assists the marketing department in meeting all budget and occupancy expectations. Works closely with the Executive Director (ED) and Sales and Marketing staff in the development and execution of the marketing plans in the assigned community or region.

1. Conducts phone and direct sales calls in accordance with established Sales & Marketing goals, ensuring leasing expectations are met or exceeded.
2. Manages all move-ins/outs to achieve maximum revenue performance for the community. Communicates incoming resident’s special needs or requirements to the Director of Resident Services. Assists in maintaining an active, meaningful wait list.
3. Assists in the development and implementation of marketing plans that will result in meeting and/or exceeding performance expectations.
4. Assists in lead generating activities to ensure adequate leads are produced in order to meet performance expectations. Manages and maintains a working knowledge of the lead tracking and marketing software programs and systems.
5. Assists in the success of internal sales programs such as the resident/family referral and associate referral programs.
6. Assists in managing the marketing department staff to ensure completion of reporting procedures and daily assignments. Assists in motivating and rewarding staff to meet or exceed performance expectations in consultation with the ED and Regional Sales and Marketing Management, assists in training departmental employees in accordance with company policies. Assists in the hiring, performance evaluation and discipline of all Sales & Marketing associates.
7. Maintains an active, working knowledge of current competition and any new entrants. Assists in updating competitive information on a regular basis and communicates to staff.
8. Maintains and communicates current product information to staff (pricing, program changes, policy changes and promotional programs), in the absence of a Director of Sales and Marketing.
9. Creates and maintains a positive image of the community with residents, the community, and other staff associates. Maintains effective relationships with all residents and their families. Attends resident functions.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience
Bachelor’s Degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, and Other Special Requirements
Works on short-term assignments all across the country.

Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Ability to maintain a positive and professional demeanor toward residents, visitors, families, and co-workers. Possesses an understanding of the aging process and needs of older adults.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• On-Call on an as needed basis
• Requires Travel: Occasionally

Brookdale is an equal opportunity employer and a drug-free workplace.