Sales Store Supervisor

1st Choice is currently seeking a Sales Store Supervisor for our client in Bethesda, Maryland. We are seeking a detail-oriented, thorough, and organized sales supervisor to join our team. The primary responsibility of this role is to supervise daily tasks of the sales store. The Sales Store Supervisor will also be involved in customer service tasks such as answering inquiries, providing information to customers, and assisting with administrative duties related to parking permits. The successful candidate should have excellent communication skills, proficiency in computer systems, ability to work under pressure, punctual and prior experience in complex cashiering and customer service support.

Hours of Operations

• Monday thru Friday 7:30 am to 4:00pm
• Rate $20.00 - Negotiable

• 401(k)
• Dental insurance
• Health insurance
• Paid time off & Holiday Pay
• Vision insurance
• Positive Work Culture

Job Responsibilities (including, but not limited to):

• Full understanding of the County’s parking system and business rules
• Provide the highest level of customer care and quality.
• Understand customer needs and offer solutions and support.
• Greet customers as they enter the sales store; answer walk-in inquiries.
• Oversee collection of parking violation notice payments.
• Oversee the collection of payments for monthly Parking Convenience Stickers and Residential Parking permits programs.
• End of day reconciliation and deposit of revenue intake and transactions.
• Track and monitor daily and monthly reporting.
• Manage monthly reporting audits.
• Professionally work with County client contacts as needed.
• Supervise staff (2) in training, support, and day-to-day management.
• Open and close the sales office.

Education and Experience Requirements:

• High School Diploma or equivalent GED
• 2+ years of experience in complex cashiering and customer service support.

Knowledge and Skills:

• Ability to work well with the public and to view problems from the customer’s perspective.
• Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on data entry accuracy, and work progress).
• Impacts a team, by example, through the quality service and information provided.
• Technical and organizational skills.
• Bilingual is a plus but not required.

Successful candidate must successfully pass a background and drug screening.

We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.