Sales Support Specialist

Our client in the technical space is looking to bring on a Temporary Sales Support Specialist to support their team from now until September 2024.

The ideal candidate will have business-to-business customer service or sales support experience. Pay is $19-21/hour with on-site standard business hours.

Responsibilities:

• Assist the sales team in generating leads, processing orders, and following up with customers.
• Keep detailed records of CRM activities, including leads, dates, notes, quotes, next steps, and follow-ups.
• Aid in estimating and providing quotes.
• Engage prospects and customers to recommend potential products or services to the sales team by gathering customer information and analyzing their needs.
• Contribute to the Sales team’s efforts by completing related tasks as required.
• Collaborate with other departments such as Fulfillment and Accounting.
• Ensure smooth operations and delivery for customer satisfaction.
• Conduct professional communication with prospective clients, existing customers, vendors, and team members.
• Establish confidence and trust with leads, prospects, and customers during phone interactions.

Qualifications:

• 2+ years in business-to-business customer service or sales support
• Strong communication skills, both written and verbal
• Ability to understand technical products and solution sets
• Attention to detail for data entry and order processing
• Interpersonal skills for customer interaction and ability to work well under pressure
• Strong initiative and proactive thinking
• Solid experience in Microsoft Office including Word, Excel, PowerPoint, Outlook, and Teams

Schedule:

• Monday through Friday, 8am to 5pm with a lunch hour
• Starting immediately and lasting through September 2024