Sales Support Specialist

The Sales Support Specialist is responsible for assisting and improving the operations of the Sales Support department. The Sales Support department assists in fielding and answering sales-related inbound email and phone call inquiries from (Direct/Indirect) Sales Partners with the goal of increasing partner education, satisfaction and driving company revenue. This position promotes and provides excellent customer service to maintain strong professional relationships with Sales Partners while utilizing strong teamwork with their department peers, to ensure customer service is timely, efficient and of high quality.

Responsibilities

● Monitor and route incoming emails and phone requests into department tickets, liaison between departments to coordinate completion of requests.

● Answering general sales questions including but not limited to: supported equipment, additional services & account maintenance inquiries

● Review and update tickets as Sales Partner’s needs dictate regarding account changes and updates, refunds, cancellations, escalations, research, and reporting.

● Continued education on policies and procedures, Simpay supported products and services

● Use of standard Simpay CRM systems including but limited to Gravity, Hubspot, SalesView, Agreement Express

● Participate in and manage EOS responsibilities including meetings, rocks, to-dos, scorecard, cascading messages, 1:1s, and quarterly conversations

● Additional tasks as assigned

Requirements

● 1-3 years of customer service experience

● Willingness to learn and adapt – coachable

● Strong analytical and problem-solving skills , critical thinking

● Proficient in Excel, Word, Microsoft Outlook and telephone protocol

Preferred Skills & Competencies

● Excellent organizational and interpersonal communication skills (written and verbal)

● Ability to make accurate, independent decisions based on data provided

● Ability to work in team driven environment, yet able to work independently

● Ability to adjust priorities and manage time wisely in a fast-paced environment

● Able to properly service our sales partners while maintaining a focus on reducing company exposure/loss and driving revenue

Benefits

• Winning Culture (Top Workplaces 2020)
• No to low deductible healthcare plans
• Generous paid time off
• Charitable time off
• Casual dress office
• Frequent and fun company events
• 401k with 4% match
• A transparent and collaborative environment

Simpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Employment with Simpay is 'at-will.' This means that if hired, you or the Company may terminate your employment at any time with or without notice or cause.