SERVER - HARD ROCK CAFE

The Server is responsible for taking the guests through the key phase of their Hard Rock
experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide,
communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

 Taking guests’ orders .
 Running food.
 Handling cash & other forms of payment.
 Making proficient sales transactions - using a point-of-sale system.
 Properly checks I.D.s – for guests who appear to be under 30 years old.
 Demonstrating responsible alcohol service.
 Demonstrating impeccable product knowledge.
 Suggestive selling - using proven techniques.
 Answering questions - accurately and politely.
 Satisfying any/all needs of the guests - regularly double checking back with guests
throughout their experience.
 Maintaining a clean & organized station – including pre-bussing & table maintenance.
 Performing opening, closing & side duties – setting up/breaking down station, refilling
condiments, cleaning ashtrays, etc.
 Demonstrating knowledge of all table/station numbers.
 Directing guests to areas & restrooms.
 Creating memorable experiences.
 Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of
the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS
 High School diploma or GED equivalent.
 Follows all food safety & sanitation procedures. In some U.S. states, a food safety
certification program is required to be completed before being able to serve food or
alcohol, which may include a food handlers card (i.e., California law requires this).

SKILLS
 Remaining calm in a hectic, fast-paced atmosphere.
 Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
 Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS
 Ability to move throughout the corporate office and cafes during visits (standing,
walking, kneeling, bending) for extended periods of time.
 Ability to sit for extended periods of time.
 Ability to make repeating movements of the arms, hands, and wrists.
 Ability to express or exchange ideas verbally and perceive sound by ear.
 Manual dexterity, hand-eye coordination, and ability to work with hand above
shoulders.
 Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance,
carry) up to 10 pounds.
 Ability to turn or twist body parts in a circular motion.
 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
 Ability to travel via auto or airplane for long periods of time.

Must be at least 19 years old. In some U.S. states, a legal minimum age is required to
serve food & alcohol (i.e., Nevada is 21 years old) – check with the person interviewing
you to ensure you meet these requirements.
 Practicing all general safety standards.
 Maintaining a well-groomed appearance (“having a plan”).
 Following all uniform guidelines.
 Recycling products, where possible.
 Maintaining HRC’s 5 core Values and Mission Statement.
 Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant”
will become a rotated position for the Servers and only used during busy volume shifts.
Please see the Busser job description.