Service Advisor

Job summary
Seeking a Service Writer passionate about providing exceptional customer experience Work in a fast-paced environment with limited supervision Collaborate with coworkers to solve problems for customers and the department
Job seniority: mid-to-senior level
Responsibilities
• Seek opportunities to provide an exceptional experience • Ensure that customers receive courteous and efficient service • Greet customers in a friendly manner and obtain vehicle information • Provide updates on vehicle status, concerns, warranties, maintenance and repairs • Follow dealership and manufacturer guidelines and procedures • Work in a fast-paced environment with limited supervision • Review individual CSI, sales and production metrics daily • Set goals for individual performance and seek opportunities to improve • Drive business through training and high-level involvement in operations • Collaborate with coworkers to solve problems for customers and the department
Requirements
• Must possess exceptional customer service and organizational skills • Capable of paying attention to details while multi-tasking • Ability to work both independently and within a team environment • Prior work experience in a customer service or retail environment preferred • Strong desire to set and achieve goals • Demonstrated communication and interpersonal skills • Average to advanced computer skills • Valid in-state driver’s license • High School diploma or equivalent
Benefits
• Aggressive compensation plan • 401(k), Health, dental, vision and life insurance • Paid vacation • Employee vehicle purchase discount • Positive work environment