Technical Solutions Cons - Hiring Now

We are on the lookout for a motivated Technical Solutions Cons to join our stellar team at HP in Boise, ID.
Growing your career as a Full Time Technical Solutions Cons is an incredible opportunity to develop excellent skills.
If you are strong in people management, adaptability and have the right experience for the job, then apply for the position of Technical Solutions Cons at HP today!

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .

• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

• Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.

• Ability to articulate clearly, recommend and explain resolutions /clients.

• Understand and utilize ITIL.

• Represent and lead an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

• Partners actively with the Sales Pursuit team.

Education and Experience Required:

• First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.

• 5-7 years experience in relevant technologies and customer environments.

• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.

• Advanced troubleshooting skills in a technical environment.

• Excellent analytical and problem solving skills.

• Advanced Software and hardware knowledge of computing, storage and peripheral devices.

• Specific knowledge and training with HP products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).

• Advanced proficiency with case management databases and tools.

• Superior customer service skills.

• Phone and remote support experience. E-support experience, knowledge and resolution ability.

• Ability to solve and document solutions for usage of other technicians and customers.

• Ability to mentor new agents.

• Ability train peers on solutions.

• Ability to take full ownership for resolution with escalated customers.

• Ability to lead technical action plans.

• Lead or provide expertise to teams or projects.

• Highly Developed knowledge of more complex solutions.

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So

are we. We love taking on tough challenges, disrupting the status quo,

and creating what’s next. We’re in search of talented people who are

inspired by big challenges, driven to learn and grow, and dedicated to

making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is

respected and where people can be themselves, while being a part of

something bigger than themselves. We celebrate the notion that you can

belong at HP and bring your authentic self to work each and every day.

When you do that, you’re more innovative and that helps grow our bottom

line. Come to HP and thrive!

Equal Opportunity Employer (EEO):

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Benefits of working as a Technical Solutions Cons in Boise, ID:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package