Ticket Sales Specialist

Full-Time/Part Time: Full-Time

Overview:

Northern Illinois University ( NIU ) is accepting applications for the position of Ticket Sales Specialist for the NIU Convocation Center. This is a full-time, 12-month position with benefits.

Position Summary:

Employee performs a variety of duties related to the sale of tickets, fulfillment of orders, box office operations and the allocation of seats for various events. This position reports to the Assistant Athletic Director of Ticketing Operations and performs their duties in their absence or as directed. This position will work closely with all Convocation Center, Intercollegiate Athletics departments, and campus wide staff to provide excellent guest service.

Essential Duties and Responsibilities:

Ticket Orders

• Receives and verifies ticket orders for various events; fills ticket orders to include but not limited to preparing mailers, email delivery, and/or walk-up windows.
• Provides general information concerning various ticket programs, such as refunds or lost or stolen tickets, and any incentive packages.
• Assists in allocating seats to ticket holders and renewing season tickets annually.

Customer Service

• Maintain a high level of customer service by responding to customer requests, concerns, and complaints.
• Solve customer's problems and resolve disputes in an expedient, customer-friendly manner, using independent judgment and discretion.

Promotional Event Codes

• Assists Ticket Sales Supervisor in building and maintaining events, manifests, promotional codes, and other ticket operational needs through the Paciolan SBclient back-office system.

Scheduling

• Schedules staff and evaluates staffing needs, including implementing new or revised ticket office procedures and training and supervising part-time staff.

Cash sales & Record Keeping

• Maintain records of cash sales and prepares related reports/deposits.
• Enters ticket sales data into appropriate tracking and records system.
• Assists with maintaining records of eligible staff complimentary tickets.

Cash Handling

• Perform miscellaneous, related duties in accordance with departmental needs as necessary.
• Cash handling responsibilities of $5,000 – $10,000 annually.

Ticketing Verification

• Verify funds from ticketing system and associated costs of the current ticketing system.

Specialty Factors (Civil Service):

None

Minimum Required Qualifications (Civil Service):

1. High school diploma or equivalent.
2. Two (2) years (24 months) of ticket office or customer service experience comparable to the lower level of the series ( Ticket Sales Assistant ), which included cash handling, accepting or processing electronic payments including requirements to reconcile sales, and purchases.

Minimum Required Qualifications (SPS):

N/A

Salary: $37,500.00 - $42,000.00/annually

Application Procedure:

Application Procedures:

1. Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.
   • If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.
2. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.
3. Please monitor your e-mail for further information regarding your application. Emails will be generated from and . Please add these emails to your address book to ensure timely delivery of any future communication.
4. Applicants must be a current citizen or resident of the State of Illinois to move forward in the hiring process.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

• Click on Ticket Sales Specialist for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
• Please click on Human Resource Services – Benefits for detailed information about Northern Illinois University's benefits package.
• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

EEO Statement Summary:

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action. The following person has been designated to handle inquiries regarding the non-discrimination policies: Ethics and Compliance Officer, Title IX Coordinator
Health Services Building Room 230

About Northern Illinois University

Northern Illinois University's vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach.The mission of Northern Illinois University is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world.

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