Assistant Manager

Job Purpose

Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The Assistant Manager is involved in all areas of store operations which include:

• Leading and developing of their team
• Ensuring an exceptional Guest experience
• Providing a high-quality product
• Maximizing sales performance
• Driving profitability while maintaining a fun and welcoming atmosphere

Duties and Responsibilities

Action-Oriented

• Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly
• Drives implementation of company programs through action planning and inspiring team to meet operational standards and goals
• Develops local store marketing plans to support brand initiatives
• Initiates community outreach through marketing and special eventsUses operational tools such as Profit and Loss Statement, Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence

Building Effective Teams

• Challenges the team to achieve results
• Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system
• Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition
• Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected

Composure

• Handles differences between Guests and Team Members without escalating the situation
• Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
• Is considered a confidant and/or resource in a tough situation

Drive for Results

• Ensures team adhere to legal and operational compliance requirements
• Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well

Guest Focus

• Encourages “Guest comes first attitude”
• Trains and holds team accountable for delivering an exceptional Guest Experience
• Solicits Guest feedback to understand Guest satisfaction

Hiring & Staffing

• Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations
• Manages store’s staffing levels

Integrity & Trust

• Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King
• Fulfills cash handling, financial and inventory reporting responsibilities with honesty

Time Management

• Sets priorities for Team and themselves each day
• Relies on their team by delegating Daily Checklist tasks to Team Members on shift
• Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s)
• Shows up on time for work
• Completes required checklists and paperwork with no outstanding items by due dates

Requirements

* 2 years Guest Service experience in a restaurant or retail environment
* 1 year Supervision experience
* 1 year experience analyzing financial reports
* Demonstrated experience building community relationships
* Ability to communicate clearly and concisely both orally and written
* Ability to manage store operations independently
* Ability to manage effectively in a fast-paced environment
* Ability to manage resources to ensure established service levels are always maintained
* Exception Interpersonal Skills
* Knowledge of guest service techniques
* Knowledge of supervisory practices and procedures
* Organization and planning skills
* Strong problem-solving skills
* Team building skills
* Strong leadership skills with the ability to lead and develop others
* Ability to plan and organize work load
* Ability to handle confidential and sensitive information
* Available to work flexible schedule including nights and weekends
* Ability to follow procedures and willingness to comply with dress code requirements
* Ability to keep the store clean and follow food safety regulations
* Ability to understand the basic operations of the POS cashier system effectively
* Ability to move boxes, weighing up to 55 lbs throughout the store
* Ability to position self to bend, reach and scoop through assigned shifts