Banquet and Dining Manager

Western Racquet Club is a family-friendly private country club serving the Elm Grove-Brookfield area. The Club features one of the finest indoor and outdoor tennis facilities in the Midwest with an outdoor swimming pool and snack shop as well as indoor and outdoor dining facilities.

Here at Western Racquet Club, we strive to do everything with professionalism and pride with the goal of exceeding expectations. Come be a part of our mission and join our amazing team today!

We are currently in search of a professional, enthusiastic, and energetic Banquet and Dining Manager to lead our service team. Our service team is responsible for providing members and guests with a first-class service experience. This service begins the moment they walk through the club’s door to the time they exit the premise. 

Position: Events and Dining Coordinator 

Salary Range (negotiable): salary will be commensurate with experience

Job Summary (Essential Functions): 

• Assure a high standard of appearance, hospitality and service in personnel and cleanliness of all banquet and dining areas. 
• Ensures timeliness of food service. 
• Supervise and train banquet and dining room staff. 
• Manage within budgetary restraints. 
• Develop and implement programs to increase revenues through repeat business and higher check averages. 
• Provide a quality experience for members and guests. 
• Operate and execute Banquet and Dining services.

Job Tasks:

• Train, supervise, schedule, and evaluate banquet and dining room staff.
• Takes reservations, checks table reservation schedules, and maintains reservations log.
• Greet and seat members and their guests as they enter the banquet and dining areas. 
• Provides appropriate reports concerning employee hours, schedules, pay rates, job changes, tip pools, etc.
• Receives and resolves complaints concerning food, beverages, and service.
• Serves as liaison between the dining room and kitchen staff.
• Assures the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
• Directs pre-shift meetings with banquet and dining room personnel, relays information and policy changes, and briefs personnel.
• Helps maintain, design, and market all food & beverage menus ensuring what is presented to the members is accurate at all times.
• Updates the service staff of any shortages or changes to these menus at the appropriate pre-shift meetings.
• Maintains and updates point-of-sale food and beverage database and server interface menus.
• Maintains an inventory of dining room and event equipment and supplies.
• Develops and implements an ongoing marketing program to increase event and dining room business.
• Monitors Front of the House labor and expense budgets; makes adjustments to achieve financial goals.
• Develops and continually updates and refines policy and procedure manuals for service staff to increase quality and to control costs.
• Assists in service and tableside cookery as needed.
• Attends scheduled staff meetings.
• Confirms that all event and dining room closing procedures have been completed and assures that area is secure.
• Design floor plans in accordance with reservations.
• Plans operating budget for dining service responsibilities.
• May serve as club’s opening and closing manager or manager on duty and may assist the Events or Bar manager or other food & beverage outlets.
• Assures that local and state laws and the club’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Performs other appropriate assignments and projects as required by the Food and Beverage Manager and/or Events Director.
• Approves payroll hours.
• Works in conjunction with other Food & Beverage Department Heads to develop and maintain wine list and drink promotions. 

Qualifications/Requirements:

• Able to work nights, weekends, and holidays.
• Have a minimum of 2-3 years of progressive food and beverage experience in an upscale, large size hospitality property or private club.
• Degree or degree in the process from a club or restaurant training school/college a plus.
• Have a professional presence, strong communication skills, and an upbeat extrovert-type personality.
• Possess skills in, managing employees, supplies, and inventories.
• Have excellent knowledge in food service and etiquette.
• Able to lift up to 40 pounds and stand and walk for long periods of time (approximately 10-12 hours).
• Have excellent communication and written skills.
• Certifications in Wisconsin Food Safety is a plus.

Just a few fun perks out of many that are provided:

• Commission percentage and tips included on dining and banquets
• Free shift meals
• Free Parking
• Holiday Bonus
• Food and beverage education
• Employee outings and activities
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance