Cafe Supervisor

The Café Supervisor is responsible for delivering world-class customer service in our attraction Café or Bar. Role ensures all team members are fully trained to all company standards including guest experience, cleanliness, food preparation and safety, and financial controls. The Café Supervisor will develop effective schedules, control inventory, maintain proper stock levels and visual appeal of assigned locations. This role also includes manager-on-duty shifts on the floor of the attraction overseeing the daily operation of all departments.

Essential Job Functions:

• Manage full operation of counter service café/bar, which includes coffee service, plus other snacks, ice cream and cold beverages, item displays, merchandising, signage, and menu content.
• Liaise with F&B suppliers, ordering food and beverage items.
• Complete all stock control and inventory processes.
• Work with scheduler to forecast and ensure the coverage needs of the F&B area.
• Plan, organize and maintain standards within your F&B unit or area.
• Complete weekly standards audits, ensure daily checklist is complete and signed by Manager on Duty.
• Manage and motivate the team to maximize revenue opportunities
• Ensure effective utilization of cost and order management systems.
• Ensure all food safety standards including allergens and cleaning and hygiene standards are met or exceeded.
• Actively drive sales to achieve targeted KPIs.
• Ensure all staff’s Food Handling local area qualifications are met and maintained, temperature check logs are maintained and recorded, and local food licenses are always maintained. 
• Develop team members and execute programs to engage staff.

F&B Host Training

• Initiate and organize all host training and evaluation and maintain adequate records.
• Ensure the highest levels of safety and compliance by all retail and food & beverage staff.
• Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed.
• Lead and motivate staff to be “guest obsessed” and provide exemplary customer service. 
• Work with scheduler to forecast and ensure the coverage needs of the F&B area.

Manager On Duty for Attraction

• Oversee the smooth operation of all departments including Admissions, Guest Experience, Food and Beverage, and Retail.
• Efficiently respond to issues throughout the day by communicating between relevant departments.
• Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way. 

Education and Experience:

• High school diploma or equivalent. Bachelor’s degree preferred.
• Two (2) years of related experience in Food & Beverage. ServSafe certified is preferred!
• Experience in ordering and inventory preferred.
• Background in leading teams in the hospitality or attractions industry.
• Guest-first mindset with excellent verbal and written communication skills.
• Ability to work well within a collaborative team atmosphere.
• Flexibility and adaptability, especially in creating and/or implementing new operational procedures or new systems and positively influencing team members within an innovative, fast-paced environment.
• Knowledge of cash-handling, point of sale automated systems and inventory/sales auditing is required.
• Willing to work flexible hours, including evenings, holidays, school breaks, and weekends to support site operations.

Benefits of Merlin Entertainments

• Excellent health care options (medical, dental, and vision)
• Outstanding Paid Time Off (PTO) 
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities