Corporate Director of Guest Experience

We are seeking a highly polished, professional, and committed Corporate Director of Guest Experience - Hospitality. The person in this role needs to be passionate about enhancing the guest experience. The ideal candidate will possess experience in luxury hospitality and have a strong background in managing guest interactions comprehensively. Those with experience in front desk or guest services, who are skilled in training and leading teams, and exemplify outstanding hospitality, are encouraged to apply.

Corporate Director of Guest Experience Qualifications:

• At least three years in a senior leadership role within a luxury hotel environment
• Familiarity with AAA and Forbes rating standards
• Proven ability to design training and development programs for guest-facing staff, such as front desk personnel.
• Effective, clear, and concise communication skills, with a focus on training and development
• Up-to-date knowledge of current trends in hospitality and guest services
• A true champion of hospitality

Corporate Director of Guest Experience Responsibilities:

• Establish and uphold the highest standards for guest interactions and experiences
• Collaborate with the corporate team to develop a cohesive vision for guest service and hospitality
• Design and implement training and development plans to ensure team members deliver unforgettable guest experiences
• Develop training modules and standard operating procedures (SOPs) for guest service teams
• Coordinate with hotel General Managers to enhance guest experiences

Corporate Director of Guest Experience Benefits:

• A base salary of approximately $80,000, depending on experience
• Annual incentive bonuses
• Comprehensive medical benefits
• Paid time off (PTO)
• A 401K plan with a generous company match
• Additional outstanding benefits

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.   JOB ID : 134962 #post

Erin Sherwood