Customer Service Associate - Opportunity to Make a Difference

We are on the lookout for a remarkable Customer Service Associate to join our diverse team at Apex Solutions Inc in Chattanooga, TN.
Growing your career as a Full Time Customer Service Associate is an amazing opportunity to develop relevant skills.
If you are strong in persuasion, negotiation and have the right enthusiasm for the job, then apply for the position of Customer Service Associate at Apex Solutions Inc today!

Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.  Responsibilities:

• Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
• Work on special short-term projects to offer customized support for new products or products at end-of-life
• Monitor the customer satisfaction levels and develop methods for increasing them
• Assist in creating ways for delivering excellent customer service to irate or problematic customers

Qualifications:

• High school diploma/GED required (College degree preferred)
• 2+ years experience in a customer service role
• Proficiency with MS Office
• Ability to work well in a team environment
• Strong sense of professionalism and discretion required

Benefits of working as a Customer Service Associate in Chattanooga, TN:

● Opportunity to Make a Difference
● Professional Development Opportunities
● Advantageous package