DesignOps Manager

at Highmark Health in Dover, Delaware, United States

Company :

Highmark Health

:

JOB SUMMARY

This is a hybrid role requiring 3 days a week in office if living within a 50 mile radius of a hub office located in PA, WV, DE or NY**

This job is part of the Product and Health Experience team and will be a champion for the research- and design-driven and human-centered methods. Our Research and Design Organization exists to gain a deep understanding of the human behaviors, challenges, needs, and unmet needs of those providing, supporting, and receiving care. We use that understanding to lead cross-functional, participatory co-design experiences that generate concepts, experiences, tools, delivery models, and care paths that are transformative, looking three to five years into the future. This role will propel our Experience Strategy and Research + Design Practice forward by enhancing ways of working, portfolio maintenance, and DesignOps at scale.

The incumbent will be comfortable with ambiguity and seek to foster alignment and collaboration with Research and Design Owners, Business Stakeholders, Portfolio Leads, and matrixed teams-translating goals, defining timelines, seeking feedback, and articulating insights into actions that push the delivery of experience and solution designs forward. Will work with deep commitment to enable our teams to design the right experiences, products, and experiences for our customers and clinicians. The candidate will have experience driving and participating in end-to-end human-centered programs and projects with capabilities in discovery, problem framing, articulating insights and opportunity areas, concept development, and prototyping.

This job will be an active influencer, collaborator, and co-creator with Strategists, Researchers, Designers, Design Owners, matrixed teams, and experts. Will plan and orchestrate the team’s path to key deliverables, but also actively apply creative thinking and lead design methods that move the Experience Strategy, Research + Design Practice portfolio delivery forward. The incumbent will help create an environment and culture where research and design teams can show up at their best and thrive. The incumbent will also be key in developing relationships and facilitating collaborative sessions and reviews with stakeholders to ensure solution designs are properly vetted and accepted on the path to solution pilots.

This individual will help develop project charters, plans, and timelines?with strategists and stakeholder groups. Manage the inter-dependencies between a group of projects and/or related activities within the constraints of scope, quality, time, and budget while proactively communicating status and potential risks or barriers. Manage the grooming of specific portfolios and facilitate prioritization and trade-off discussions. Will coordinate with strategists on research plans and recruiting needs through internal means and external vendors. Will help oversee portfolio maintenance and the evolution of processes and tools that will elevate and ensure research and design craft and to help the practice focus on design and research efforts and work top of license. This candidate will be a key partner in helping the Experience Strategy and Research + Design Practice operate at scale.?

ESSENTIAL RESPONSIBILITIES

+ Work with design, business and technical organizations to drive out program strategy and approach. Organize, plan, and maintain program roadmap consisting of cross-functional activities/projects.

+ Work with business and technical organizations to assemble project teams. Lead teams in the development and maintenance of comprehensive design and delivery plans.

+ Work with Design Owners and matrixed teams to achieve the solution delivery objectives.

+ Acquire understanding of the customer needs, clinician needs and business objectives for an assigned area.

+ Monitor, evaluate and report on Program status inclusive of scope, schedule, budget and alignment to strategic goals. Direct action, as needed, to maintain the viability of the Program.

+ Develop and maintain positive stakeholder and customer relationships. Deliver presentations of solution status to effectively communicate throughout the delivery life-cycle.

+ Adhere to the Organization’s design operations management methods, life-cycle methodologies, and audit requirements. Support and contribute to the improvement of design operations management methods and practices.

+ Other duties as assigned or requested.

EDUCATION

Required

+ High School Diploma / GED

Substitutions

+ None

Preferred

+ Bachelor’s Degree

EXPERIENCE

Required

+ 3 years in a project/program manager, design operations, or scrum master role

Preferred

+ 3 years of Healthcare Insurance industry business and operational knowledge

+ 3 years of design consulting, corporate design function or creative agency experience

+ 3 years in traditional project management roles, with openness to adopt and apply design-driven, human-centered methods

+ 3 years managing large, complex projects

+ 3 years of Agile process and methodologies

LICENSES or CERTIFICATIONS

Required

+ None

Preferred

+ Project Management Professional ( PMP ) or equivalent training

+ Human Centered Design or equivalent training

SKILLS

+ Leadership Skills

+ Organization and Planning Skills

Language (Other than English):

None

Travel Requirement:

0% – 25%

PHYSICAL , MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 ( HIPAA ) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$67,500.00

Pay Range Maximum:

$124,800.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit di