Field service management / sap service cloud specialist

Responsibilities:

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  Design and implement end-to-end solutions in the SAP Sales and Service Cloud environment, with a focus on FSM - Scheduling, Dispatch, parts Management, and metrics reporting.

  
  
  
  
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  Lead SAP Service Cloud implementation and support projects, troubleshooting complex technical problems related to the SAP Sales and Service Cloud environment.

  
  
  
  
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  Recommend and implement testing plans (A/B) to understand drivers of response and value.

  
  
  
  
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  Participate in meetings, build trust with internal business customers, and align solutions with business objectives.

  
  
  
  
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  Define and implement interfaces to upstream and downstream systems, ensuring seamless integration.

  
  
  
  
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  Manage and understand functional architecture analysis, research, design, and development of new functionality and integration with key applications and services.

  
  
  
  
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  Utilize your extensive experience in SAP CRM Sales & Service processes to enhance the overall SAP landscape.

  
  
  
  
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  Hands-on experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup, including CTI integration.

  
  
  
  
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  Implement Field Service Management processes, including scheduling, dispatch, parts management, and setting up reports/KPIs.

  
  
  
  
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  Leverage your experience in business process automation to streamline operations and enhance efficiency.

  
  
  
  
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  Stay updated with the latest industry trends and technologies, and contribute to continuous improvement initiatives.

  
  
  
  
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  Knowledge of other FSM products like Click Software, Oracle Field Service Cloud, MS Dynamics FSM, etc., is considered an added advantage.

  
  
  
  

Qualifications:

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  Bachelor's degree in a relevant field; advanced degree or certification in SAP Sales and Service Cloud is a plus.

  
  
  
  
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  Proven experience in SAP CX implementations, specifically in Sales & Service transformations using SAP Sales and Service Cloud V1 and V2.

  
  
  
  
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  In-depth knowledge and hands-on experience in SAP CRM Sales & Service processes.

  
  
  
  
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  Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.

  
  
  
  
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  Excellent communication and interpersonal skills, with the ability to build trust and collaborate with internal business customers.

  
  
  
  
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  Experience in business process automation and a track record of successful SAP implementations.

  
  
  
  
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  Familiarity with other FSM products such as Click Software, Oracle Field Service Cloud, MS Dynamics FSM, etc., is advantageous.

  
  
  
  

If you are a results-driven SAP Field Service Cloud Specialist with a passion for driving business excellence through innovative SAP solutions, we invite you to apply and become a valuable member of our dynamic team.

• Dice Id: 10115369
• Position Id: BBBH402926-119