Lead Concierge

Overview

If you love making people feel at home, you’ll love working at Willow Bridge Property Company. Whether you’re just starting your career or joining later in your journey, we’re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management.

Willow Bridge is currently hiring for an experienced Concierge to provide professional services at all times and act as liaison between residents and property staff. We are looking for an entrepreneurial-minded person who enjoys building relationships with their team and with customers. Does that sound like you? Become part of the Willow Bridge family and grow your career path today.

Responsibilities

• Manage the front desk and office area
• Plan/attend Resident events
• Follow up with residents
• Provide miscellaneous services and information to residents at their request, as well as assisting prospective residents, vendors, contractors and visitors as needed.
• Conduct yourself in a manner representative of the quality of our product. You will be a primary contact between the residents, prospective resident and the company.
• Promote positive and proactive resident relations by working to make the living experience the highest quality.
• Respond to complaints, follow-up on work orders, and handle general customer service needs of the property. Responsible for collecting rent and other payments/deposits
• Accept and disburse Resident packages

Qualifications

• A high school education or equivalent is required. A college degree or equivalent is preferred.
• Working knowledge of Word, Excel as well as Internet Explorer. Additional knowledge and comfort with Windows XP preferred
• Excellent interpersonal, motivational, writing, management and leadership skills
• Proficient in math
• Outgoing, friendly personality 
• Good organizational skills, follow-up and follow through 
• Understanding and experience with a wide range of property management/accounting software
• Marketing and budgeting experience
• Ability to handle multiple tasks at one time 
• Exceptional communication, customer service and people skills 
• Self-motivated; can work independently Detail-oriented 
• Basic typing and computer skills including ability to find information on the Internet 
• Hotel, hospitality or other service experience a plus
• This role MAY require a valid driver's license

Benefits

 

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.