Loan Servicing Specialist IV-Commercial Real Estate

Job Description

As a Loan Servicing Specialist IV, your role centres on facilitating prompt resolution of issues and request from both internal and external stakeholders. Your key duties involve reviewing and process transaction requests, daily reports, opening and closing internal demand deposit accounts, monitoring annual reserve increases, and ensuring all procedures and system updates are accurate. 

This position demands  attention to detail, critical thinking,  analytical skills, intermediate excel proficiency, and familiarity with Commercial Bank operation, and sublines of business. Effective communication is essential for interaction with internal and external clients.

Job responsibilities:

• Receive, review, and respond to client request from Aurora system within a 24-hour Service Level Agreement (SLA). 
• Conduct a thorough review and quality check of newly added Reserve accounts to ensure accurate setup.  
• Process requests for Opening and Closing of Internal Demand Deposit Accounts (IDDA) 
• Serve as a subject matter expert (SME) and understand the upstream and downstream processes.
• Proactively identify process inefficiencies and opportunities for improvement in the handling of all reserve accounts.
• Quarterly review and updates (if any) of procedures and job aids 
• Collaborate with cross-functional teams to implement improvements and enhance overall customer satisfaction as requested.

Required Skills: 

• Excellent verbal and written communication skills.
• Ability to act on his/her own to solve problems and make decisions.
• Ability to interact with various levels of bank personnel.
• Strong interpersonal skills and customer focus.
• Detail-oriented with a focus on accuracy in reporting and documentation.
• Ability to work collaboratively in a team-oriented environment. 
• Strong knowledge of MS-Office applications.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.