Loan Workout Associate

Job Title:  Loan Workout Associate

Job Description:

• Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements.
• Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.
• Manages stakeholder relationships with customers, family members, legal representatives, and business partners.
• Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area.
• Research credit or account information.
• Perform skip tracing, review workout and restructure problem loans and payment plans.
• Research vendor program remedies and recourse to determine loss projections.
• Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact.
• Utilize solid understanding of company policies, procedures and collection systems.
• Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area.
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.

• 6 plus months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• This team manages and supports the control step
• The team is part of the recovery department, and is a last stop in the settlement review process
• The largest portion of the case review is in Credit Cards
• Daily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts.
• The team is not customer facing
• This is not an entry level position

• 2 plus year of relevant professional experience

• Root cause analysis
• Understanding credit cards, that is the main department.
• Payment research
• Litigation exposure specifically civil procedure
• Partnering with 3rd party law firms
• Working independently and being resourceful
• Enterprise/corporate environment background

• EXCEL experience is very valuable in this role
• Specific Education/License Requirements: No